WorksheetsLP Quiz
Total questions: 13
Worksheet time: 4mins
(a) column shows the names of customers contacting Spotify via chat.
The Web Visitors Page will show you the following columns, check all that apply.
Status column
Visitors column
Country column
SLA column
Agent column
The Browser column shows the number of active pages the customer is using.
yes
no
(a) column indicates whether the consumer is browsing your website or engaged in a conversation with an advisor.
Orange chat bubble indicates the customer has ended or no longer engaged in a chat.
Yes
No
The following are the different widgets in LP, except.
Engagement History
Magic Search
Content
File Transfers
Visit Info
Which widget you will get the pre-written responses (articles)?
Conversation History widget
Content widget
UserAdmin widget
File Transfer
What widget you will use if you need the user send you screenshots/video clips.
UserAdmin widget
Content widget
Conversation history widget
File Transfer
These are the file type can be attached when using the File Transfer, except..
.ppt
.jpg
.png
Which widget you can tag "Live issues"
Create Case widget
File Transfer widget
Content Widget
UserAdmin widget
What's the shortcut key to add a LINE SPACE on the chat window?
Enter
Shift + Enter
CTRL + Shift Enter
What's the color of the box below the UserAdmin Profile view indicates that the account is NOT VERIFIED?
(a)
Less than (a) MB is the required file size when doing the File transfer.
