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WorksheetsWorkplace Communication Test REVIEW
Total questions: 20
Worksheet time: 20mins
Which of the following is NOT a strategy for workplace communication?
Planning your dinner
Active Listening
Which of the following is an example of active listening?
Making eye-contact with the speaker
Checking the time while someone is talking to you.
Check each box that is a sign of active listening
eye contact
smile
ignore distractions
do not interrupt speaker
Communication -
Reading a book to yourself
Sending information from one person to another
Check all forms of communication: (verbal AND nonverbal)
Texting
Driving
Talking
Having good workplace communication IS important to do well at your job.
True
False
Clarification-
A person's place of employment
Checking with the speaker if you are confused.
Verbal Communication -
Talking
Texting
Waving
Nonverbal communication - (2 answers)
Talking
Texting
Emails
In order to make sure your message at work is to the point and clear, you should first
Think about what you are going to say.
Blurt out what comes to your mind.
In the workplace, it is important to make sure your message
Is clear and direct.
Is unclear and full of details that aren't important.
When communicating at work, clarification by the listener can be accomplished by
Asking the speaker questions.
Demanding the speaker writes everything down.
Non-verbal communication is______________
Talking
Using body language/texting/writing to communicate to someone.
If an interaction or issue has upset you at work, it is best to
respond two weeks later by email only.
wait until you are in control of your emotions before responding.
Why is it important to develop strong communication skills?
It will prove to others you are always right.
It will help you get hired and be successful at your job.
It is OK to ask your boss for clarification if you do not understand your task at work.
True
False
Emails are a form of ___________ communication
Verbal
Nonverbal
Good employees clearly communicate with their customers.
True
False
Texting while your parent is talking to you is ACTIVE LISTENING.
Agree
Disagree
Active listening is an important job skill.
True
False
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