WorksheetsHP Life Business Communications
Total questions: 12
Worksheet time: 19mins
The follow are elements of communication. Check all that apply
Sender
Medium
Message
Receiver
Effective communication essentially means that the intended message from the sender is the same message received by the receiver
True
False
The following are the major types of communication. Check all that apply
Written
Verbal and Non-Verbal
External
Internal
This type of communication is communication with others OUTSIDE of your organization. Examples include press releases, newsletters and social media posts.
Internal
External
What do you think is the most common form of communication used by business employees
Conference Calls
Face to Face Meetings
Written letters
Phone conversations
Steve kept checking his phone during a Zoom Meeting. When the meeting was done he was not 100% clear on what he was supposed to complete. What type of communication barrier is this?
Cultural Differences
Attention
Attitudes
Proficiency Level
According to this framework for creating effective communication. The first 2 most important items to determine BEFORE you create any message are what? Select Two.
Choosing the correct medium
Determining WHO your audience should be
The receiver acting upon the message
Determining the reason for your communication and what you hope to achieve
Sending a short and concise message
After you have determined your target audience for communication, you should consider which of the following. Check all that apply.
What are THEIR needs?
What do I NEED them to know?
What decisions or actions do I NEED them to take? (Also called Action Items)
When selecting which form of communication medium you should use, you should consider the following. Check all that apply
The audience
The message you need to send
The ways in which you can verify if your message was understood
The purpose of your communication
How much you personally like the receiver
You want to ask your boss for a raise. Choose the correct form of communication medium for this communication.
Phone Call
Face to Face
Text
The receiver is just as responsible as the sender to achieve effective communication.
True
False
L.E.A.P.S. Is an acronym for ACTIVE LISTENING. In the space below describe a time when YOU were an ACTIVE LISTENER and you practiced one of the 5 items of the L.E.A.P.S. items
