If the customer mentions that he transferred his services almost a month ago.

What disposition would you use? (The account has been authenticated)

If the customer is a Comcast Xfinity employee.

What would be the disposition?

If the call is answered by a third party who doesn't have the account information but is able to provide the information to the account holder.

What disposition would you use?

If you call a customer, and he mentions that he doesn't know the account holder or the address.

What disposition would you use?

If the customers tell you that they returned the equipment 1 month ago.

What disposition would you use?

If the account has been verified, but the customer cannot return the equipment nor restart the services.

What disposition would you use?

Select correct note according to the statement:

Sarah Jones said she already returned 1 modem and 3 cable boxes by Container almost 3 weeks ago.

José Rodríguez dice que devolverá los equipos en 4 días a una tienda Comcast en 3457 NW, posee 4 cajas de cable, 1 modem de internet y 1 router, quiere reactivar en un futuro cercano, probablemente en 1 mes.

Select the correct note according to the statement:

Bill Gates doesn’t want to restart the service, he has 4 cable boxes 2 modems 1 home security system. He'll go to a UPS store close to his address by the next week.