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WorksheetsCARDS SERVICES ASSESSMENT TEST FOR BATCH B NEW INTAKE (FEB
Total questions: 20
Worksheet time: 40mins
1. Mallam Danjuma needed Master Naira Credit card to initiate international transaction of $200 and also inquired for the cost. He was informed____
N1,000 + VAT
No such card
N1,000 issuance fee and $20 annual maintenance fee.
It is free
Customer needs to call GTConnect to activate all of these cards EXCEPT___
Naira MasterCard.
Visa dollar debit card
MasterCard dollar CREDIT card
Visa credit and all credit cards
Babajide Bruno, inquired from you how he can fund his dollar card. How can customers fund their dollar debit or credit cards?
The customer need to call account officer to help customer fund card
The customer need to call GTConnect to help customer fund card
The cards are automatically linked to the account and there is no need to fund any account
Via own account transfer on internet banking.
Beauty pageant Tracy transferred funds from her dollar account to her Visa debit card 2:00pm on Friday, when will funds be made available?
Immediately.
6:00pm next working day
6:00pm same day.
6:00pm next day.
If Adeyemi funds his CREDIT card at 2:30pm on Thursday, when will the funds be available in his card ledger?
6:00pm on Saturday.
Immediately
anytime from 6:00pm (next working day) Friday.
anytime from 6:00pm (next working day) Friday.
What are the two brands of cards that the bank offers?
MasterCard and VisaCard
Naira card and dollar mastercard
Utility card and corporate card
Platinum Debit card and Prepaid dollar card
What is dispense error?
Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited but value was not given
Card usage on any channels (ATM, POS and WEB)
Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited
Card usage on any channels (ATM, POS and WEB) in which customer’s account was debited but value was given
A GTBank customer attempted to make a withdrawal at our Allen branch, he was debited but did not get value. (GTBank Customer using GTBank card on GTBank Terminal). What is the general term for this kind of issue?
On us DISPENSE ERROR
DISPENSE ERROR TRANSFER
NOT ON US DISPENSE ERROR
ERRONEOUS TRANSFER
What is the SLA for dispense error on another bank’s ATM?
4 working days
3-5 working days.
6 working days.
8 working days
The application to query a naira mastercard is called.....
Postilion
Basis
E-tracker
Clearing tracker
If customer gets error ''PIN TRIES EXCEEDED'' when using naira mastercard on the ATM, what advice will you give to the customer?
Clean the chip of the card
The card has been damaged
Wait for 24 hours and use card PIN again
Wait for 24 working hours and use card again
What is the daily frequency limit of withdrawing using naira debit mastercard on ATM
10 times
15 times
8 times
5 times
What will you do if customer has dispense error on a GTBank POS
log on dispense error logger
Raise SR to the branch
Inform customer to wait for auto reversal
Inform customer funds will be reversed in 24 working hours
What is the only currency that can be credited into any of the two brands of DOLLAR cards?
Any currency
Dollars
Pounds
Euros
How much is the maximum amount customer can withdraw daily in ABROAD using my Naira MasterCard?
$500
$100
$300
NMC usage on atm in abroad has been suspended
Ibrahim Fakorede complained of unable to use his VIRTUAL CARD on GTBank ATM in Anthony, what could have been the issue?
Virtual card is not a physical card as it can only be used for online transactions
Maybe account is not funded
Maybe he was using wrong PIN
Maybe account is restricted
Queen Mathew complained of unable to use his TIER 1 NMC for international transactions on Amazon. What could have been the issue?
Tier 1 NMC cannot be used for international transactions as card can only be used for local transactions
The issue could be the terminal customer was using the NMC
Confirmation shows that customer’s account isn’t funded
The issue could be network related, customer should try again later
Helen Brown used her NMC for online transactions of N20,000. You confirmed that the fund is blocked on her account. How many days does the merchant have to claim funds?
7 days
14 days
8 days
48 working hours
Prof Kenneth of University of Lagos informed you that he doesn’t have a domiciliary account but requested to get a dollar card. What type of dollar card can he request for?
Master visa dollar debit credit card
Master dollar debit card
Visa dollar debit card
Pre-paid dollar card.
Festus Koyemo, inquired the annual card maintenance fee for dollar card. What information would you give him?
Annual card maintenance fee for dollar card is $10
Annual card maintenance fee for dollar card is $100
There is no annual card maintenance fee for dollar card
Annual card maintenance fee for dollar card is $300
