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WorksheetsCHERY SALES PROCESS (CSP)
Total questions: 20
Worksheet time: 10mins
What should you do when a customer is at the showroom entrance?
Greet 'Welcome to Chery'
Bring towards display car
Ask for customer contact
What can be gained if you behave in a professional manner with customer?
Gain customer's trust
Sell Omoda immediately
Can get customer contact
number immediately
If a customer is not confident with China car, what should you say?
Indicate longer waiting
period if decide to purchase
later
Remind the customer on
Chery global presence,
Chery Malaysia principal
and Comprehensively
Transparent After Sales
Package
Inform we have 3,000
bookings nationwide
My Omoda Media screen, Air cond compressor, and Turbo charger is not functioning!!!
Is it covered under Chery Warranty?
NO
yes
What is the mileage coverage for Chery 7 year engine and gearbox warranty?
100,000km
130,000km
150,000km
Unlimited mileage
Hello Chery may i ask, my mileage now is 65,000km, will Chery cover my Turbo charger?
Yes
No
When is the time to perform Follow Up with customer to book their First Service Inspection?
After 24 hours
After 7 days
After 1 month
In the Power App, when do you have to accept the lead, and create CRM to proceed for registration?
24 hours
24 days
48 hours
48 days
Current Chery car if want to Trade In how much?
RM1,000
RM3,000
RM10,000
What is FSA method in 7 points product presentation?
Fast
Speed
Acceleration
Feature
Sales
Approve
Filing
Sales
After Sales
Feature
Scenario
Advantage
What is the correct way to start explaining car features to customers?
Say: The system....
Say: The technology....
Say: The innovation....
What components are part of product feature system?
Sensor only
Radar only
Stereo Camera + Radar
Stereo Camera +
Radar +
Sensor
At what stage should you share the comprehensive Chery After Sales package?
Product presentation
Introduction
Delivery
At what stage should you never forget to explain the Chery Maintenance Schedule?
Introduction
Product Presentation
Delivery
Customer: Im not ready to but Chery, i will wait....
How do you answer this question?
Ok Sir just wait
We already have more than 3,000 bookings Sir
Dont miss out on this oppurtunity Sir
At the end of delivery session, what must SAs encourage customers to complete?
Take new car picture together
Answer customer satisfaction survey
Ask customer for good leads
During delivery, you should show customer Engine and Chasis number refer to the door car sticker located at....
front right side
front left side
rear right side
rear left side
What will you gain from professional grooming?
Customers trust
Customers contact
Customers vehicle choice
Customers honest opinion
Chery International was established in which year?
1985
1990
1997
1999
Your Chery Sales Process will end when you....
deliver customer's car
follow up with customer after 24 hours
set first service appointment for customer
update Chery CRM system
