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WorksheetsLU-2-Channels for the Bank
Total questions: 15
Worksheet time: 9mins
_______ is the process of RMs reaching out to prospects and for sales conversion.
Inbound Sales
Outbound Sales
Customer Centric Selling
Lobby Management
Cold calling is a classic example of _______.
Conceptual Selling
Lobby Management
Inbound Sales
Outbound Sales
Dividing your market into smaller groups helps to tailor your sales approach. This is known as ______.
Market Capture
Market Strategy
Market Segmentation
Market value
A lead is one who :
has shown his/her disinterest in what you are selling.
might/might not be interested in what you are selling.
is interested in what you are selling.
is not in need of what you are selling.
Which of the following is the last stage of Outbound Sales Process?
Identify market segments
Sales calls and meetings
Close the deal
Generate leads
Overcrowding at the branch may lead to customer irritation and loss of potetial business. The answer to this is better __.
Outreach and Qualification
Outbound Sales
Customer Segmentation
Lobby Management
Choose the incorrect option. Good lobby management helps the branch:
to do cross selling/up-selling
to achieve enhanced customer satisfaction
to reduce the waiting time for each customer
to irritate the customer
In which of the following case the RM can generate leads using data of the mapped clients?
Outbound sales
Inbound Sales
Cold Calling
Managed portfolio
"E" stands for ____ in ODPEC.
Existing Customer
Estimated Growth
Elimination of Doubt
Enhanced Due Diligence
Choose the incorrect option.
We should take objections from customers positively.
We should be able to handle queries of the customers and eliminate their doubts.
We should listen to the prospect’s concerns and address them.
We should not talk to the customer if he raises any concerns obout the product
While meeting the customer for the first time: Ensure you are not _______.
Pleasant
Panicked
Professional
Prepared
Which of the following statements is not true wrt. Managed Portfolio.
A customer portfolio is a segmented list of the customers that do banking with you.
All the RMs in the bank are required to handle a set of customers mapped to them.
One of the disadvantages of the managed portfolio is completing the “family tree”
Mapped portfolio can be a great source for generating new leads by taking references from the existing customers.
Which of the following is not a stage in ODPEC?
Opening the sale
Proposing a solution
Close the deal
Enhanced Due Diligence
Which of the following statements is not true wrt. Inbound Sales?
Act of “pulling” interested prospects to you and then qualifying them based on their fit.
The prospect walks into the branch for a solution to his problem
Sales framework that creates personalized buying experiences for a bank’s customers.
The solution is not customized.
Choose the incorrect option. While proposing a solution to the client you must :
Provide a solution based on the customer need analysis and assessment.
Actively demonstrate how your product or service meets the needs of your potential customer.
Focus only on features rather than benefits because a prospect is more interested in the features of a product.
Illustrate how your product is different/better than a competitor’s.
