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Worksheetscommerce 12
Total questions: 10
Worksheet time: 6mins
The process of influencing the behaviour and performance
leadership
communication
motivation
supervision
Leadership , Supervision , Communication and Motivation are the elements of
controlling
organizing
directing
marketing
h.maslow has developed a classification of human needs which is known as .................
scalar chain
heirarchy of needs
heirarchy of preference
choose the correct order of the steps in the process communication
message , sender and encoding .
Sender ,channel , receiver , feedback , encoding , decoding and message
sender and receiver
sender , message , encoding , channel , receiver , decoding and feedback .
Name any 3 qualities of a good leader
human behaviour
social skills
mutual understanding
vision and foresight
integrity
choose the correct order of the steps in process of controlling
establishment of standards, measurement of actual performance , identifying causes of deviations , taking corrective actions .
establishment of standards, measurement of actual performance , comparison of actual performance and standards , identifying causes of deviations , taking corrective actions .
measurement of actual performance , comparison of actual performance and standards , identifying causes of deviations , taking corrective actions , establishment of standards .
choose the incorrect option
transfer refers to shifting and employee to a similar job
transfer means no change in salary
transfer means upward mobility an employee
transfer means no change in status and responsibility
.............. is the positive process
selection
recruitment
controlling
development
.............. is the process of improving the job knowledge skills of employee
recruitment
training
selection
development
concentrates attention on exceptional serious deviations from plans and standards is known as
controlling
supervision
leadership
exception
