WorksheetsCIA Assessment 2020 Revision
Total questions: 20
Worksheet time: 16mins
'A meeting between 2 or more people in different locations using a telephone with a loud speaker option'. This is a definition of . . .
Video conferencing
Podcast
Blog
Audio conferencing
'The user finds it difficult to identify the key points and remember them at a later date'. This an effect of which barrier to communication?
Technical faults
Information overload
Physical distractions
Use of jargon or slang
Poor communication can impact on staff because . . .
Productivity is increased as staff are confident in what they are doing
Arguments and conflict may arise and cause poor working relationships
Their job satisfaction is higher, leading to good morale
Deadlines can be met on a consistent basis
The meaning of the term 'data subject' is . . .
an individual who makes sure data protection legislation is enforced
the subject heading of a letter or memo
the subject heading of a letter or memo
the subject heading of a letter or memo
Which of the following is NOT a feature of the Freedom of Information (Scotland) Act 2002?
It is an offence to access computer material without permission with intent to commit further offences
A fee may be payable to access the information (to cover printing and postage)
The public authority must respond to any requests within 20 days
An individual can appeal if they are not satisfied with the response
Which of the following is an advantage of written communication?
Takes longer to prepare and send
People with dyslexia may struggle to interpret the information
Clarification of difficult points is not immediate
The consistent structure means that everyone receives the same information
Which of the following is NOT an advantage of using email to communicate?
Information is received instantly and at a much cheaper cost than phoning
Viruses can result in files being deleted or stolen
Recipients can edit, save and print attachments
Email groups can be created to send one message to many people at once
Which of the following is NOT a feature of an electronic diary?
Reminders can be sent to make sure important meetings are not missed
Recurring appointments only need to be entered once, saving the administrative assistant time
Two appointments can be scheduled for the same day and time
The diaries of several staff can be checked at the same time to find appropriate dates and times
Which of the following is NOT a feature of presentation software?
Master slides can be used to prevent unauthorised editing
Speaker notes can be used as a prompt for the presenter
Information can be animated to keep the attention of the audience
Hyperlinks can be used to switch to another file or website
'Individuals are less likely to be unprepared for important meetings'. What feature of an e-diary does this statement refer to?
the diaries of several people can be accessed at once
double-booking of appointments is not possible
private meetings can be secured with a password
reminders can be set
'The listener cannot FULLY UNDERSTAND what has been communicated due to confusion'. This is an effect of which barrier to communication?
Emotional distractions
Lack of interest
Too much specialised jargon included
Staff failing to access electronic methods
Which of the following is NOT a disadvantage of verbal/oral communication
No record of what is said - can cause problems if there is a disagreement
Detailed or complicated messages may not be understood as well as written communication
Cheaper than preparing and copying a letter or report
Distractions and interruptions can interfere with oral communication
What does GDPR stand for?
General Data Protection Regulation
Generic Data Protection Regulation
Generic Daily Password Regulation
General Data Protection Rights
Which of the following are principles of the General Data Protection Regulation? (Hint: there are 3 correct answers here)
The personal data must be processed fairly and lawfully; in a transparent manner
The data must be accurate and kept up to date – or erased/rectified without delay
The data must be adequate, relevant and ‘limited to what is necessary’ – data minimisation
The data can be held for longer than is necessary – storage maximisation
Which barrier to communication is described below?
giving an audience too much information at the one time can result in them switching off
(a)
Which barrier to communication is described below?
allowing personal feelings about a topic or person to stand in the way of successful communication
(a)
Which of the following is not a suitable comparison between written and verbal methods of communication?
Written communication allows for a permanent record to be referred to later whereas verbal communication provides instant information with no lasting record
Both written and verbal communication can convey large amounts of detailed information
Written communication provides a specific and fixed amount of
detail whereas checking of details and asking for additional information can be done instantly with verbal communication
Written communication allows for immediate feedback whereas there can be a time delay in response to verbal communication
Which of the following is NOT an advantage of using web conferencing to communicate with colleagues abroad?
Company must spend money on travel and accommodation costs
Presentation/demonstrations of products/services can be shown to better decision making
Meetings can be recorded and reviewed at a later date
Allow for meetings to occur more regularly between distant locations
What are three reasons why a company may choose to use email to communicate?
Give:
Two negative impacts of poor communication in an organisation
Two positive impacts of good communication in an organisation
(Try not to "flip" your points... i.e. "Employees will be motivated leading to lower staff turnover /employees will be demotivated leading to higher staff turnover)
