Shared beliefs, customs, practices, and social behavior of a particular group or nation is called _____.

_____ is a term that means a person is willing to talk to people and share information.

A field of education concerned with teaching English to those whose native language is not English is referred to as _____.

The process of sending and receiving messages between people of various cultures is called _____.

When people from different backgrounds, cultures, or demographics all come together in a group, it can be called _____.

The process of influencing others toward a common goal or making things better is a simple definition of _____.

When individuals involved in a conflict come together to discuss a solution, it is called _____.

Legendary football coach, Vince Lombardi, believed winning took a lot of control and discipline. He gave specific directives to everyone that worked and played for him, and everyone always knew what was expected. He had clear-cut expectations and consequences for failure to meet the expectations. This is an example of which leadership style?

True or False? Depending on the situation, all three of the basic styles of leadership can be useful and effective because each style has its own strengths and weaknesses.

To give up an individual idea or position so that a group can come to a solution for a problem is an example of _____.

The ability to interpret and make reasonable judgments and decisions by analyzing a situation is _____.

True or false? The ability of an individual to hear what a person says, as well as effectively understand what is being said, is known as listening skill.

True or False? Conflict-resolution skills are skills required to resolve a situation in which a disagreement could lead to hostile behavior, such as shouting or fighting.

Basic courtesies that should be applied when listening to coworkers include all of the following EXCEPT:

Some body language and nonverbal communications that can mean different things in different cultures include:

A hospital administrator received an application for a nursing position, and when he met the applicant, Taylor Adams, at the interview, he was surprised that Taylor was not female. This describes an assumption based on a gender _____.

True or False? Psychologists think one reason people tend to believe negative stereotypes about people with differences is to support our need to feel like we belong to a particular "tribe" or group.

True or False? Sometimes stereotypes are falsely "confirmed" by our interactions with other people in a process called confirmation bias.

True or False? Since scientists think that we are all predisposed to believing stereotypes because of how our brains make generalizations, there is no effective way to eliminate or suppress the habit.

Stereotypes are considered unacceptable and potentially harmful because:

True or False? As long as a stereotype is not a negative assumption about a group, it is not important to avoid relying on the specific belief or assumption.

Sophie is hiring an employee, and she finds herself favoring a younger applicant over an older one only because she makes an assumption that the older applicant will not be good at using the company software system. This is an age _____.

The practice of organizing time and work assignments to increase personal efficiency can be called _____.

A leadership style where the leader maintains power within the group, keeps close control over the team, and makes nearly all decisions is _____ style.

Megan is a manager that invites her employees to make suggestions before she implements a new policy. Megan is likely using _____ style leadership.

True or False? Leaders are likely to have a preferred leadership style, but the most effective leaders can usually adopt a different style based on specific teams and situations.

A leadership style where the leader has a more "hands-off" approach, less specific direction, and usually only makes decisions when requested or needed by the team is?

The steps for conflict-resolution include which of the following?

True or False? Effective leaders often share traits such as competence, self-confidence, commitment, and problem-solving skills, but they can also be very different.

Idioms can sometimes be confusing for people from other cultures and countries. Which of the following sentences is a an idiom?

What is a potential risk when using idioms with coworkers in a diverse workplace?

Which of the following is an appropriate or acceptable stereotype?

True or False? The United States is a blend of many different cultures, but there are distinctive traits and behaviors that can be defined as "American culture."

Google former CEO and co-founder, Larry Page, likes to involve his employees in decision-making to take full advantage of their knowledge and skills.  He asks questions about problems, and he encourages employees to express opinions or ideas for solutions.  Page then makes a decision about which approach to take.  This is an example of which leadership style?