WorksheetsBilling Quiz
Total questions: 30
Worksheet time: 15mins
What is the tax ratio of GST on PTCL tangible products?
19.5%
17%
16%
12.5%
What is the tax ratio of WHT tax on Internet?
19.5%
10%
12.5%
None of these
What is the TAT of Duplicate Bill by post?
3 Working Days
2 Working Days
4 Working Days
None of these
International debit/credit & Visa card customer can use to pay his bill by online?
True
False
How much surcharge ratio will charge to customer in case bill payment after due date?
10%
0.5%
0.10%
5%
How much minimum amount should be required to restore his Temporary Close Numbers?
50%
75%
25%
100%
Can customer temporarily close his/her services for 120 Days?
Yes
No
If customer calls at helpline to get WHT statement then how many verification required of CCR?
1 Verification Required
2 Verification Required
None of these
On Closure of services customer have to pay pro-rated bill of installed services?
Yes
No
What is the link of Duplicate bill?
Dbill.ptcl.com.pk
Dbill.net
care@ptcl.net.pk
https://dbill.ptcl.net.pk/
On which product WHT 12.5% tax will charge?
PSTN
Broadband
IPTV
None of these
What is the TAT of Duplicate Bill by email?
2 Hours
3 Working Days
4 Working Days
None of these
What is the TAT of Adjusted bill by email?
3 Working Days
4 Working Days
2 Hours
None Of these
What is the TAT of Bill installment by post?
2 Hours
3 Working Days
4 Working Days
None of these
Customer can pay his bill and download as well through PTCL official website?
True
False
How many transaction of bill customer can pay through his Debit/Credit card in a month?
Maximum 1
Maximum 2
Maximum 3
Maximum 5
How much amount customer can pay of his bill through his debit/credit card?
100 PKR to 15%+bill amount
100 PKR to 10%+bill amount
100 PKR to 5%+bill amount
None of these
Customer can change his number ownership by sending details on?
www.ptcl.com.pk
evpcc@ptcl.net.pk
care@ptcl.net.pk
None of these
CDR can be forward to customer by?
E-mail Only
Post Only
A&B Both
Which taxes ratio will be charge to ISB customer on Broadband?
19.5%
12.5%
16%
17%
In Sindh if customer is using 15Mbps unlimited package which tax will charge to customer on Broadband?
Service + WHT Tax
Service + GST Tax
WHT Tax Only
All of these
Customer can shift his services from LTR N to LTR S?
True
False
What is TAT of internal shifting?
2 Working Days
4 Working Days
3 Working Days
7 Working Days
What are the charges of internal/external shifting?
RS. 5000 OTC
RS. 1000 OTC
RS. 1500 OTC
RS. 500 OTC
What is TAT of restoration permanent close service?
3 Working Days
7 Working Days
5 Working Days
None of these
If customer ask to close his services in safe custody what action need to be taken by CCR?
Send details to FS
Send details at care@ptcl.net.pk
Transfer call to Billing Layer II
B & C Both
In safe custody customer can close his services for?
90 Days in a year
60 Days in a year
45 Days in a year
120 Days in a year
Customer can use same Credentials for PTCL official website and PTCL Touch App?
No
Yes
During Safe Custody period what charges will be charge to customer?
Rs.500/-
Rs.1000/-
Rs.2000/-
No charges
VTM Stands for?
Virtual Talk Mechanism
Virtual Teller Machine
Virtual Test Machine
None of these
