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ITEC85-Quality Consciousness Habits&Processes_Pre-Assessment

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Focus on tangible product features

a)

Service Organization

b)

Manufacturing Organization

c)

Prevention Cost

d)

Appraisal Cost

2.

This requirement is the primary application of the customer focus principle.

a)

Management

b)

Pre-Selling

c)

Operational

d)

Communication

3.

The degree to which a set of inherent characteristics fulfills a need or expectation that is stated, generally implied or obligatory.

a)

Quality

b)

Habits

c)

Management

d)

Measure

4.

1. ISO 22000 is a popular standard for ______________________________________

a)

Currency Code

b)

Food Safety Management

c)

Risk Management

d)

Social Responsibility

5.

TQM stands for _______________

a)

Total Quantity Measure

b)

Time Quality Measurement

c)

Total Quality Management

d)

Trend Question Method

6.

Uses an ordered histogram to highlight the major causes of quality problems.

a)

Pareto Analysis

b)

Gantt Chart

c)

Flowchart

d)

Cause and Effect Diagram

7.

The three fundamental parameters that determine sale ability consists of price, quality and delivery.

a)

True

b)

False

8.

ISO 9000 is a popular standard for _______________________

a)

Environmental Management

b)

Quality Management

c)

Energy Management

d)

Risk Management

9.

Is a fact-finding tool used to collect data about quality problems

a)

Check Sheet

b)

Checker Plan

c)

Check Manual

d)

Checker Pen

10.

ISO stands for _________________________________

a)

Information Support Operation

b)

International Organization for Standardization

c)

International System of Organization

d)

Information Operational for Specialization