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WorksheetsNoom | Day 1
Total questions: 10
Worksheet time: 6mins
Select 3 characteristics of a Noom support members
Caring
Noompathy expert
Faster attending
Positive
Select which of the following are Noom support Tools
Zendesk
Client portal
Supportland
Okta noom
Groups magic
Which of the following is not a KPI for Noom support?
QA
CSAT
SLA
Response time
Which ticket can assist with Plan switches?
Enrollment
Add-on
Billing plan
Pre-sign up
Which ticket do you use for curriculum reset?
Enrollment
Goal specialist /group
Service request
Billing Plan
Which ticket do you use for Health Advice?
Billing plan
Goal specialist/group
Enrollment
Add-on
How much is the fee for a 4 months plan?
$149
$99
$139
$129
In the Ticket Handling Flow, the "R" stands for:
Resolve the case efficiently
Read the entire ticket thread
Review the ticket background
Reply the ticket if completed
In the ticket handling work flow, "E" stands for:
Evaluate the response
Examin the tools
Equip with knowledge
Everything is fine.
Select the payment options accepted by noom
Venmo
Chashapp
Credit/debit card
Gift card
PayPal
