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WorksheetsIntroduction to Organizational Theory
Total questions: 35
Worksheet time: 35mins
External environment refers to _________________________
forces outside the organization that limit the organization's performance
factors and forces outside the organization that affect the organization's performance
forces and institutions inside the organization that affect the organization's performance
forces inside the organization that increase the organization's performance
The ________ environment includes those forces that have a direct and immediate impact on managers' decisions and actions and are directly relevant to the achievement of the organization's goals.
general
specific
secondary
forward
An organization's specific environment _____________.
is unique and changes with conditions
is the same regardless of the organization's age
is determined by the top level of management
must be quantified to establish its existence
The main forces that make up an organization's specific environment are ________.
suppliers, legislators, customers, and employees
customers, suppliers, competitors, and pressure groups
employees, competitors, pressure groups, and regulators
suppliers, employees, competitors, and legislators
Organizations exist to meet the needs of which of the following constituencies?
customers
legislators
suppliers
competitors
When you think of an organization's suppliers, you ________.
know that they are the main customers of the organization
typically think of governments that pass the laws the organization must follow
know that they are located close to the organization itself
typically think in terms of organizations that provide materials and equipment
Each of the following is considered an organizational supplier except providers of ________.
financial inputs
labour inputs
materials
political pressure
The Internet is having an impact on determining whom an organization's competitors are because it has ________.
defined the common markets for organizations
made certain products invaluable to customers
virtually eliminated the need for shopping malls
virtually eliminated geographic boundaries
The general environment factor of economic conditions consists of which of the following?
legislation recently passed by the Senate
interest rates
changes in disposable income
stock market fluctuations
Sociocultural conditions consist of ________.
demographic profiles of an organization's suppliers
legal issues as determined by court decisions
the level of unemployment and real economic incomes of workers
changing expectations and values within society
Compared to the specific environment, which of the following is an accurate statement about the general environment of an organization?
It is predominantly the concern of upper management
It has less impact on the organization's operations.
It has more impact on the organization's operations.
It has about the same impact on an organization's operations.
Which of the following are components of an organization's general environment?
economic conditions
political conditions
social conditions
industry conditions
Automation represents an example of a(n) ________ general environmental factor.
technological
demographic
political/legal
economic
Which of the following has been the most rapidly changing component in an organization's general environment?
global
economic
social
technological
Which of the following best represents a global general environmental factor?
increased surveillance
education levels
electronic meetings
international markets
If the components of an organization's environment change frequently, the organization is operating in a ________ environment.
disruptive
diverse
dynamic
difficult
________ are any constituencies in an organization's external environment that are affected by the organization's decisions and actions.
Stockholders
Pressure groups
Suppliers
Stakeholders
The changes in the ages and education levels of your customers are an example of which of the following conditions?
economic
political/legal
demographic
technological
How many management functions were originally proposed by Fayol in the early part of the twentieth century?
three
four
five
nine
Today, the basic management functions are considered to be ________.
planning, coordinating, staffing, and directing
planning, organizing, leading, and directing
commanding, organizing, leading, and staffing
planning, organizing, leading, and controlling
Writing an organizational strategic plan is an example of the ________ management function.
leading
coordinating
planning
organizing
Organizing includes ________.
defining organizational goals
hiring organizational members
motivating organizational members
determining who does what tasks
A manager resolving conflict among organizational members is performing what function?
controlling
commanding
coordinating
leading
One of the common characteristics of all organizations is ________, which is typically expressed in terms of the organization's goals.
its people
its technology
its systematic structure
its purpose
A deliberate arrangement of people to accomplish some specific purpose is ________.
a structure
a process
an organization
an assembly operation
A difference between traditional organizations and new organizations is that the new organizations tend to be more ________.
stable
command oriented
rule oriented
dynamic
Which of the following is not one of Fayol's principles of management?
division of work
unity of command
discipline
equality
According to Weber's ideal bureaucracy, ________ occurs when employees are placed in jobs based on technical qualifications.
career orientation
authority hierarchy
impersonality
formal selection
Bureaucracy is defined as a form of organization characterized by ________.
division of labour
clearly defined hierarchy
detailed rules and regulations
delegation
Classical administrative management theory focuses on ________.
the entire organization
managers and administrators
the measurement of organizational design relationships
primarily the accounting function
A system can best be defined as a(n)________.
grouping of separate and independent parts
set of interrelated and interdependent parts
ordering of distinct and unrelated parts
set of connected but nonfunctional parts
Which of the following is considered a systems input?
management activities
financial results
operations methods
raw materials
Open organizations are those that ________.
interact with their environments
consist of independent parts
are influenced by their environments, but do not interact with them
operate independently of their environments
According to the systems approach, effective management must ensure that ________.
its organization succeeds in ignoring governmental regulations
its organization becomes self-contained
key departments within an organization have the greatest efficiency
all interdependent units within an organization operate together
Successful managers must closely monitor the progress of the organization. This step in the management process is called:
Leading
Planning
Organizing
Controlling
