WorksheetsTQM Vocabulary Quiz
Total questions: 10
Worksheet time: 10mins
What is TQM?
When the first conflicts arise. Some members are defensive and competitive. The team notices power struggles developing at this point.
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
The goods or services a company produces for its customer to their specifications.
The person(s) who will use the output directly
or who utilize it as an input into their work process.
Total Quality Management: A process developed by Dr. W. Ed Deming to increase productivity through quality control techniques
What is Quality?
Quality as defined by TQM: “Quality is determined by the customer.”
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
The goods or services a company produces for its customer to their specifications.
The person(s) who will use the output directly
or who utilize it as an input into their work process.
This is the highest level of teamwork. All members are openly
supportive of each other as well as openly expressive. The Team quickly resolves disagreements. An intuitive reaction between members occurs at this stage.
What is Performing?
The first instance a team is together. They have little to no
understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
When the first conflicts arise. Some members are defensive and competitive. The team notices power struggles developing at this point.
This stage occurs when members become more comfortable with themselves. This also is triggered by their first success, a sense of cohesion develops. One or more teammates trusting in one another begins.
This is the highest level of teamwork. All members are openly
supportive of each other as well as openly expressive. The Team quickly resolves disagreements. An intuitive reaction between members occurs at this stage.
What is Norming?
The first instance a team is together. They have little to no
understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
When the first conflicts arise. Some members are defensive and competitive. The team notices power struggles developing at this point.
This stage occurs when members become more comfortable with themselves. This also is triggered by their first success, a sense of cohesion develops. One or more teammates trusting in one another begins.
This is the highest level of teamwork. All members are openly
supportive of each other as well as openly expressive. The Team quickly resolves disagreements. An intuitive reaction between members occurs at this stage.
What is Storming?
The first instance a team is together. They have little to no
understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
When the first conflicts arise. Some members are defensive and competitive. The team notices power struggles developing at this point.
This stage occurs when members become more comfortable with themselves. This also is triggered by their first success, a sense of cohesion develops. One or more teammates trusting in one another begins.
This is the highest level of teamwork. All members are openly
supportive of each other as well as openly expressive. The Team quickly resolves disagreements. An intuitive reaction between members occurs at this stage.
What is Forming?
The first instance a team is together. They have little to no
understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
When the first conflicts arise. Some members are defensive and competitive. The team notices power struggles developing at this point.
This stage occurs when members become more comfortable with themselves. This also is triggered by their first success, a sense of cohesion develops. One or more teammates trusting in one another begins.
This is the highest level of teamwork. All members are openly
supportive of each other as well as openly expressive. The Team quickly resolves disagreements. An intuitive reaction between members occurs at this stage.
What is Product?
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
Quality as defined by TQM: “Quality is determined by the customer.”
The person(s) who will use the output directly or who utilize it as an input into their work process.
The first instance a team is together. They have little to no understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
The goods or services a company produces for its customer to their specifications.
What is Customer?
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
Quality as defined by TQM: “Quality is determined by the customer.”
The person(s) who will use the output directly or who utilize it as an input into their work process.
The first instance a team is together. They have little to no understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
The goods or services a company produces for its customer to their specifications.
What is Process?
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
Quality as defined by TQM: “Quality is determined by the customer.”
The person(s) who will use the output directly or who utilize it as an input into their work process.
The first instance a team is together. They have little to no understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
The goods or services a company produces for its customer to their specifications.
What is a Team?
An integration of people, material, methods, and machines used to produce, with value added, output for customers.
A group of people pooling knowledge, skills, and talents to attain a common goal or shared purpose.
The person(s) who will use the output directly or who utilize it as an input into their work process.
The first instance a team is together. They have little to no understanding of goals or acceptance of one another. Interpersonal communication is low-level and sporadic.
The goods or services a company produces for its customer to their specifications.
