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WorksheetsThe hotel industry
Total questions: 15
Worksheet time: 8mins
What is: 'meeting the needs of guests with kindness and goodwill'
catering services
hospitality
room service
hotel management
Define corporate hospitality.
the joint responsibility for hospitality within an organisation
imposing a surcharge for a business group
a group booking in a hotel
hospitality for a business group
What does the acronym MICE stand for, with regard to business tourism?
Meetings, interpreting, conferences, exhibitions
Management, incentives, conferences, exhibitions
Meetings, incentives, conferences, exhibitions
Meetings, incentives, college trips, exhibitions
Which of the following would you not find in an hotel.
Room service
Included free excursions
Food and beverage service
Customer service
What is a delegate?
a person sent to represent others at a business meeting
a family member on a leisure trip
the head receptionist in a luxury hotel
somebody who shares out their workload with others
Which of the following is NOT a 'back of house' role in an hotel? (a role which does not deal directly with the customers)
accounting
maintenance
reception
chefs
What does FOH mean in an hotel context?
Front of hotel
Fear of harrassment
First on hand
Front of house
Which of the following is NOT an international hotel chain:
Premier Inn
Hilton Hotels
Best Western
Marriott Hotels
In which area of the UK is the boutique hotel chain 'The Pig' based?
The east
The south
The north
The west
Where is the world's largest ice hotel? (it has 5,500 square metres of indoor space)
Quebec, Canada
Reykjavik, Iceland
Jukkasjarvi, Sweden
Kirkenes, Norway
What is the world's most expensive hotel?
Hotel President Wilson, Geneva
Laucala Island, Fiji
Palm's Casino Resort, Las Vegas
Burj Al Arab Jumeirah, Dubai
Which London hotel is traditionally famous for a typical English afternoon tea?
The Lanesborough
The Ritz
The Dorchester
The Mandarin Oriental Hyde Park
What is the name of the iconic Las Vegas casino hotel?
Skylofts at MGM Grand
Luxor Hotel
The Venetian
Caesar's Palace
Which hotel has the most rooms in the WHOLE WIDE WORLD (in 2020!!) with 7,351 rooms?
The First World, Malaysia
The Venetian, Las Vegas
Sands Cotai Central, Macau
Izmailovo Hotel, Russia
In which country would you find an hotel with a famous boat-shaped pool on the 57th floor? (Sands Skypark Observation Deck)
Athens
Dubai
Singapore
The Bahamas
