A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:

Which is a formatting characteristic of a full-block business letter?

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?

Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

The primary reason the business benefits when salespersons practice good customer relations is that it:

Which is a characteristic of good customer service?

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

The primary reason customers give for not returning to a business is a lack of: