NEW
Font size
S
M
L
XL
WorksheetsDakilang Incident Priority Framework
Total questions: 14
Worksheet time: 5mins
Name
Class
Date
1.
What is the SLO for P2 incidents?
a)
30 minutes
b)
4 hours
c)
1 business day
d)
As agreed
2.
What is the business priority tagging if there is a functionality issue with AMT?
a)
P4 - Low
b)
P4 - Medium
c)
P2 - Critical
d)
P1 - Medium
3.
What is the defect severity tagging if live site and tertiary site is down?
a)
Low
b)
Medium
c)
High
d)
Critical
4.
What is the Incident Priority - Defect Severity - Business Priority combo if we receive Site Maintenance Requests related to Registration Page City/State updates?
a)
P3 - Medium - Low
b)
P3 - Medium - Medium
c)
P4 - Low - Low
d)
P4 - Low - Medium
5.
Which of these is an example of a P1 scenario?
a)
Downstream applications cannot sign-in
b)
No local translations for Registration page
c)
Site search / jobsearch is unavailable for more than 4 hours
d)
Email sending functionality is down
6.
What is the incident priority if the login functionality is down?
a)
P1
b)
P2
c)
P3
d)
P4
7.
What is the SLO for critical posting report issues?
a)
30 minutes
b)
4 hours
c)
1 business day
d)
As agreed
8.
What is the SLO for P3 - Low incidents?
a)
10 days
b)
30 days
c)
90 days
d)
1 business day
9.
What is the defect severity tagging if live site is down while Julie Sweet is making a global annoucement?
a)
Low
b)
Medium
c)
High
d)
Critical
10.
What is the defect severity tagging if the Metadata Tool is not working?
a)
Low
b)
Medium
c)
High
d)
Critical
11.
What is the business priority tagging if the incident is not impacting business transactions or business outcomes of the service?
a)
Low
b)
Medium
c)
High
d)
Critical
12.
True or False: If we missed Pass 2 full-code, we need Manager's Approval if the issue is a typographical error on the column name
a)
Trut
b)
Falls
13.
True or False: If we missed Pass 2 full-code, we need Manager's Approval if the Posting Report is displaying Careers pages, or the Posting Report Careers Pages are displaying core pages
a)
Trut
b)
Falls
14.
True or False: It's "drop everyting" if we encounter P1
a)
Trut
b)
Falls
Reset
