Font size
WorksheetsBAPC 1- Administration and Office Management
Total questions: 40
Worksheet time: 40mins
This pertains to the ability of an employee and an employer to make changes as to when, where and how a person will work to better meet individual and business needs.
(a)
It is the glue that holds a team together no matter how difficult the circumstances get.
(a)
It is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or organization, in order to maintain efficiency and productivity
(a)
It is the place where people are employed , the place where they customarily do their work.
(a)
This ethical theory upholds decisions, actions and behavior of people in workplace that will benefit the interest of the greater majority over individual interest or the interest of a chosen few
(a)
At this level, ethical work practices should be within the bounds of the laws, policies, regulations, or other standards of behavior.
(a)
This ethical theory highlights behavior of people in workplaces for doing things which he believes it is his moral and social obligation to do it without expecting any return or favor for what he does.
(a)
It is a brief, but extremely frightening spell of severe anxiety
(a)
This process highlights the value of time as it allocates right time to a right activity
(a)
A feeling of anxiety that lead to problems for an individual, working relationships and working environment.
(a)
This ethical theory on human behavior highlights behavior that benefits personal or individual interests over the interests of the greater majority
(a)
This kind of flexibility allows changes to take place in accordance with officially approved policies and guidelines.
(a)
Which of the following is NOT an advantage of workplace flexibility.
curbs turnover
increase commitment and job engagement
reduces stress
increased overtime
all of the above
Which of the following is/are objectives of AOM
To develop effective work process and procedures
To maintain reasonable quantity and quality standards
To help define duties and responsibilities of employees
all of the above
none of the above
The following are forces shaping the future landscape of workplaces except:
place
culture
people
all of the above
none of the above
The following are reasons why stress management should be used in workplace except:
It lessen opportunity for increase in productivity
It improves your ability to lead
It reduces possibilities of conflicts
It allows the meeting of deadlines
none of the above
Which of the following is NOT a component of knowledge management
people
process
culture
structure
technology
The following are elements of teamwork, except:
commitment
competence
trust
consistency
none of the above
Work culture that values collaboration and cooperation.
(a)
Flexibility that allows changes to take place without reference to official or written policies or guidelines.
(a)
It is simply the act of transferring information from one place to another.
(a)
Communication that takes the form of body language, gestures, how we dress or act.
(a)
A means of communication which can be adapted to various speaking situations.
(a)
An exchange of information over a significant distance by electronic means
(a)
An electronic communication system, that can be best used by those who have language barriers and accent problems as it lacks the audio component in communicating message or information.
(a)
The science that seeks to adapt work or working conditions to suit the worker.
(a)
Communication that appears in the form of graphs, charts, maps, and logos.
(a)
This skill is required for good workplace communication that one should not speak disparagingly with junior employees, while speaking in a laudatory way with senior employees.
(a)
A good communication skill in workplaces that one should never use slang terms while at work.
(a)
Category of communication that is applied face to face, on telephones, radio, television and other audible media forms.
(a)
Source of lights installed overhead an employee while at work
(a)
It is the combination of lighting, humidity, temperature, air quality and decoration of workplaces
(a)
The most comfortable range of temperature that an office must maintain, although office temperature can be localized.
(a)
Which of the following is not an area in planning an office?
ergonomics
electrical requirements
lighting
spatial design and layout
none of the above
source of light on work stations
(a)
Percentage increase in productivity due to imposed ventilation, adequate lighting, good acoustics, and superior indoor air quality.
(a)
Level of reflectance of white color.
(a)
Level of reflectance of light color.
(a)
Level of reflectance or dark color.
(a)
Communications in the form of letters, e-mails, books, magazines, the internet or via other media.
(a)
