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WorksheetsSupply Chain in Services
Total questions: 40
Worksheet time: 14mins
The supply chain manages the flow of ..., except.
Material
Information
Labor
Money
Supply chain player in downstream ..
Supplier
Manufacture
Wholesaller
Farmers
SCM activity is focus to manage material flow in internal company
True
False
Production and quality control, are the scope activity of ...
Operation and Production Division
Research and Development Division
Marketing Division
Procurement Division
Decision in supply chain management ...
Strategy of transportation
Payment process (cash or credit)
Supplier enggaging
all is correct
Backward integration is supply chain strategy on ...
Production
Supplier
Financing
Marketing
One of supply chain strategy objective is ...
Produce a lot of product
Good relation with supplier
Supplier performance quality
High quality of product
Product or service character that has to be better than competitors, except ...
Durable
Cost
Different
Response time
A form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything, is definition of ...
Product
Service
Material
Work in Process Product
The main focus of services is ...
Quality
Profit
Cost
Customer
Pure services, except ...
Personality Course
Law Firm
Car Repair Shop
Shipping
Beauty Clinic offering ...
Pure services
Hybrid Product
Pure Good
Pure tangible Goods
Service system with face-to-face total customisation will impact
Low operation cost
High operation cost
Moderate customer contact
Low sales opportunity
The primary focus in supply chain of pure product is ...
Movement of money
Movement of people
Movement of material
Movement of information
In Tourism Supply Chain (TSC), the retailers are
Travel Agent
Travel Agencies
Airlines
all is correct
Design services represented by ...
Both tangible and intangible performance
Competitor strategy
Market Condition
Number of competitor
One of key issue in service design is degree of variation in service requirement.
True
False
One of key issue in service design is degree of customer contact and involvement.
True
False
Service concept; it defines target market and customer experience
True
False
Delivery service in restaurant is component aspect from ...
Supporting facilities
Facilitating goods
Explicit services
Implicit services
Cozy feeling in restaurant is component aspect from ...
Supporting facilities
Facilitating goods
Explicit services
Implicit services
Food ingredients in restaurant is component aspect from ...
Supporting facilities
Facilitating goods
Explicit services
Implicit services
There are two key of service element, facilitating and enhancing element. Facilitating element are .... , except ...
Safekeeping
Information
Billing
Order-taking
Membership application is an example of ....
Order-taking
Information
Payment
Billing
Professional appointment for reservation and check-in is an example of ...
Order-taking
Information
Payment
Billing
Confirmation of reservation information is an example of ...
Order-taking
Information
Payment
Billing
Food and beverages are an example of ...
Consultation
Hospitality
Exception
Safekeeping
Problem solving like warranties and guaranties is an example of ...
Consultation
Hospitality
Exception
Safekeeping
Defect goods in inventory is called ....
Safety stock
Stock of goods
Scrap
Raw material
Supply chain performance can be measured through ...
Customer relationship
Order fulfilment
Supplier relationship
all is correct
Order fulfilment performance can be measured from percent of incomplete orders shipped.
True
False
Order fulfilment performance can be measured from percent of suppliers’ deliveries on time.
True
False
Customer relationship performance can be measured from time to complete the order placement process.
True
False
In e-commerce, B2C Systems allows customers to transact business over the Internet.
True
False
By using the Internet (e-commerce) can increase the costs of processing orders.
True
False
Supplier relationship performance can be measured from lead time order delivery by a supplier.
True
False
Transportation is a chain in supply chain management.
True
False
Special request in advance like dietary requirements is one of an example of hospitality in enhancing element.
True
False
Greeting is one of an example of hospitality in enhancing element.
True
False
Characteristic of services product, except ...
Intangible
User participation
Highly perishable and time element
Produced before consumed
