WorksheetsFriday Pop Quiz
Total questions: 10
Worksheet time: 5mins
What is the maximum percent of your childcare costs you claim back from Universal Credit?
79%
100%
85%
63.28%
How much money to I need to have in personal capital to become ineligible for Universal Credit?
£10,000
£16,000
£6,000
£50,000
What's the correct process if I receive a call from a person reporting that someone has fraudulently opened a claim in their name and their WTC have stopped?
Tell them to contact National Fraud Benefit Hotline and end the call
Tell them that you don't believe them and call the police on them
Do a HO to the CM and make notes on the account
Follow the stolen identity referral process on the national telephony hub and leave notes on the account
What do you call it when 1 person is fully responsible for the rent because their partner left but they are still on the tenancy agreement?
A shame
Split Tenancy
Untidy Tenancy
Housing element
If I have 5 kids born between January 2010 and March 2017, how many will I receive child element for?
0
2
4
5
Where can I find the security questions on a claim if I had to find claimant's account through "Claimants" instead of Telephone Id Check
Claim Summary
Call Claimant
Journal
Claim Disclosure
What does FSF stand for?
Freedom Support Fund
Friends Supporting Friends
Flexible Support Fund
Flexible Scottish Fund
If I write something in the History notes, does the Case Manager or Work Coach get a notification to look at the account?
Yes both do
Only the Case Manager does
Neither do, I need to send a HO to draw their attention to the account
On the Work Coach does
When should you leave History notes on the account?
Always, if you get access to the caller's account
You don't have to, everything is logged automatically
Only if you send a HO
Only if the caller asks you to
If a caller has a query about their council tax reduction, where should I signpost them to?
Debt Management
The police
Their Local Authority
HMRC
