WorksheetsSystem Tools D2
Total questions: 10
Worksheet time: 2mins
Name
Class
Date
1.
you can serech by Account number in BSS
a)
True
b)
False
2.
you can check balance by ...
a)
Matrix
b)
CST360
c)
BSS
d)
TTS
3.
Maximum Time for Updating time is 6 Minute after closing the call
a)
True
b)
False
4.
unable to obtain can be updated on browsing
a)
True
b)
False
5.
Any solved case within the call should be waiting for CST
a)
True
b)
False
6.
SLA Installation Operations pool for Qena
a)
2 WD
b)
5 WD
c)
1 D
d)
2 D
7.
You should choose CPE type from TTS after creating TT from BSS
a)
True
b)
False
8.
Escalating any Physical cases to SLS
a)
True
b)
False
9.
you should add mobile number & Secondary Mobile on physical cases Escalation
a)
True
b)
False
10.
If SLS advice wasn’t covered in any reference right action
a)
will Escalate again
b)
inform CST to change his CPE
100 %
