NEW
Font size
WorksheetsLogical instability
Total questions: 10
Worksheet time: 5mins
Cst has logical instability with multi-login more than 3 Min reset and reconfiguration done and problem still the same so the right action will be.
Inform Customer To Check With Another CPE
Escalate to SLS
Reset & Reconfigure again
For logical instability case (Multiple Login = 3 min) Reset and Reconfigure , still the same issue
Escalate ticket to SLS
Adjust Mtu
Cst has logical Instability case connected through cable CST has spywares CCA action :
Stop Trouble Shoot and CST must has clean PC
Continue Trouble Shoot
CST has Logical Instability case and has congested POP
Stop Trouble shooting and inform CST script
continue Trouble shooting
For logical instability case (No Multi-Login) , no spyware and packet loss from Google IP was 30% your action will .
Check packet loss from CPE IP
Reset and Reconfigure
Escalate to SLS
Cst has Logical Instability TKT with update 'No problem from network side let customer check his CPE' CCA action:
No Steps needed, Let customer check with another CPE
Add WE DNS
Add Google DNS
We can direct customer to our CSO to configure the locked router by another company.
True
False
logical instability case will escalated to :
SLS
IU
Second level advanced
SLA for logical instability cases will be
2-5 H
2 H
2 WD
Escalate un supported logical instability cases with status
Open
Waiting for Research
Waiting for response
