WorksheetsXchange-Connectel Assessment Nov 2 of 2
Total questions: 10
Worksheet time: 2mins
If Verizon closeout notes indicate "1239 - No Trouble Found" and customer's service address is in Monsey NY, assign TT to Miriam for IW/NID Check.
True
False
Have POTS customer do a CPE check & unplug test if line test results are:
1239
1, 71, 75
0, 71, 75
none
If customer reported that IVRs do not detect the buttons they are dialling, you should __________.
advise cust to make sure their setting is TOUCH TONE DIALLING
advise cust to make sure their setting is PULSE DIALLING
advise cust to make sure their setting is PULSE TONE DIALLING
advise cust to make sure their setting is TOUCH PULSE DIALLING
Once received by Collections Dept., a Verizon dispute form takes ____ processing.
7-10 days
3-5 business days
48-72 business hours
7-10 business days
When assigning Spring Valley IW tickets to Miriam, dispatch queue should indicate _________.
Monsey
Other
Brooklyn - Boro Park
Brooklyn - Williamsburg
We provide OOSC for when we tried to process move for customer but found out we don't have facilities to provide service.
True
False
Ask permission from Manny/Stuart if customer is needing an IW tech for their repair (Monsey).
True
False
Ask permission from Manny/Stuart if customer is needing an IW tech for their repair (Brooklyn).
True
False
We send technicians for move, installation, reinstate, fiber even on Jewish Holidays.
True
False
We send technicians for move, installation, reinstate, fiber even on US Holidays.
True
False
