WorksheetsTRAEGER QA QUIZ
Total questions: 10
Worksheet time: 6mins
All of the following are categories on the Traeger QA form
EXCEPT:
Accuracy
Average Handle Time
FCR
Building A Connection
In order to receive a "yes" for accuracy (select all that apply)
Root Cause must be identified
Provided a call back to the customer if requested
Order was processed correctly
All information provided to customer was what is found in Traegerpedia
In order to achieve FCR, detailed notes must be used on every case that is created
True
False
To ensure FCR, agents should promise callbacks to make sure the customer's concerns are fully addressed.
True
False
To ensure that you are building a proper connection, you should not have your caller on hold for more than ___ minutes before checking in with them
5 minutes
4 minutes
3 minutes
2 minutes
The QA for Trager is strictly pass/fail
True
False
Setting the proper shipping expectations is required in order to get an "Average" in what section
Building A Connection
Accuracy
FCR
Proper Call Handling
Building a Connection with the Customer is not required when customer's chat in with Traeger since most of the time they are in a hurry
True
False
Reviewing prior cases is not necessary when troubleshooting an issue with a customer
True
False
When placing an order for a customer, a Traeger Tech should (select all that apply)
advise the customer to call back in to check on the status of the order
ensure the order is placed on the correct account
confirm the address and email address are correct
Traeger techs don't have to place orders
