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WorksheetsCommunication and Sales by Vishal Jaiswal
Total questions: 12
Worksheet time: 9mins
Name
Class
Date
1.
What are the ground rules we need to follow while in a meeting or training (Multi-Answer)
a)
Phone on silent
b)
Time Punctuality
c)
Two way Communication
d)
No need to Focus on meeting
e)
None of the above
2.
What was the objective of the training?
a)
to enhance product knowledge
b)
to enhance communication and sales skills
c)
nothing
d)
All of these
3.
Kaun sa tareeka ham istemal karte hai, jab ham bolkar kuchh batate hai-
a)
Verbal Language
b)
Don't Know
4.
Jab ham kuchh isharo se samjhate hai ya Face expression se batate hai to usko kehte hai-
a)
Interruption
b)
Non-Verbal Language
5.
Jab ham poori information ek sath batana shuru karte hai bina customer ki baat sune, to isko kya kahenge?
a)
Talk (Bolna aur bolte rehna)
b)
Communication (Baat karna aur Samjhana)
6.
Jab ham "Talking" use karte hai to ye zaroori nahi ki Customer meri saari baat samajh gaya hai.
a)
false
b)
true
7.
Khud se hi bolte rehna aur Customer ka response na milna aisa mehsoos karata hai ki ham ek deewar se baat kar rahe hai?
a)
true
b)
false
8.
Apni communication aur sales skill ko behtar banane ke liye "Self-Analysing" karna sabse achha tareeka hai.
a)
false
b)
true
c)
none of the above
9.
Kisi bhi customer se baat karte waqt yeh zaroori hai ki:
a)
Eye Contact aur Speech control banaye rakhe
b)
Face pe smile aur Confidence zaroori hai
c)
Possitive body language hona Zaroori hai
d)
All of these
e)
None of the above
10.
Sales Enhance karne ke liye Customer ki requirement poori karna zaroori hai.
a)
true
b)
false
11.
Sale close karte waqt agar customer confuse hai to ham bol sakte hai ki:
a)
I think, this phone is best.
b)
I Suggest, apko ye Mattress experience krna chahiye
c)
aap apne budget ke hisaab se dekh lo
d)
none of the above
12.
Kabhi bhi Customer se high tone ya fast speech me baat nahi karni chahiye.
a)
true
b)
false
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