Which type of process is performed by a vendor when a customer submits an order to purchase a product or a service and ends when the product or service in question has been delivered to the customer and the customer has made the corresponding payment?

Which type of process encompasses activities related to

purchase order verification, shipment (for physical products), delivery, invoicing, payment receipt, and acknowledgment?

Which type of process starts from the point when a supplier receives a Request for Quote (RFQ) from a customer and ends when the customer in question places a purchase order based on the received quote?

Which type of process typically precedes an order to cash process?

Which type of process starts when someone in an organization determines that a given product or service needs to be purchased?

It ends when the product or service has been delivered and paid for.

Which type of process starts when a customer raises a problem or issue such as a complaint related to a defect in a product or an issue encountered when consuming a service?

Which process wherein a variant can be found in insurance companies that have to deal with insurance claims?

Which type of process starts when someone applies for a benefit or privilege and ends when the benefit or privilege in question is either granted or denied?

Which process starts when a student applies for an admission into a degree program in a university?

Which process continues until the customer, the supplier, or preferably both of them agree that the issue has been resolved?

Which corresponds to things that happen atomically wherein they have no duration?

Which is used to refer both fine grained or coarse grained units of work?

When an activity is rather simple and can be seen as one single unit of work

What do you call a decision that affects the way of process when executed?

Which ingredient of Business Process refers to a human actor, organization and can be a system or on behalf of the organization?

Which refers to tangible things that may use in the process?

Which refers to intangible things that may use in the process?

The execution of a process leads to one or several _______

_______ is an approach that focuses on continuously improving and sustaining the quality of products and by extension also of services.

________ is a field concerned with managing the physical and technical functions of a firm or organization.

_________ is a management discipline that originates from the manufacturing industry, particularly the Toyota Production System.

_____ is another set of practices that originate from manufacturing, particularly from engineering and production practices at Motorola.

________ was an Scottish economist and philosopher who was best known for his book “An Inquiry into the Nature and Causes of the Wealth of Nations”.

Which term is used in some organizations wherein every change program or improvement project was labeled BPR, even when business processes were not the core of these projects?

What discipline encourages managers to systematically compare the effects of improvement initiatives on the outputs?

The elimination of waste, i.e., activities that do not add value to the customer is an example of what discipline?

Who proposed a set of principles known as scientific management?

In _____, companies throughout the world assembled BPR teams to review and redesign their process.

It is a collection of inter linked processes covering the bulk of the work that an organization performs in order to achieve its mission in a sustainable manner.

he BPM team has to start by at least identifying the processes that are relevant to the problem on the table, delimiting the scope of these processes, and identifying relations between these processes.

It will be used to determine whether a process is in

good shape or in bad shape.

It measures relate to cost, time, quality,

and flexibility.

Cost related measures are a recurrent class of performance

measures in the context of BPM.

What do you call the average amount of time elapsed between the moment an equipment rental request is submitted by a site engineer and the delivery of the equipment to the construction site?

Which one represents symbols to showcase the flow of process and one of the oldest diagram?

Which describes unit of work that may be performed by

humans or software applications, or a combination thereof?

Which captures the flow of execution between activities?

The arrival of message from a customer requesting the cancellation of purchase order is an example of _________.

In this phase, a business problem is posed. The processes relevant to the problem being addressed are identified, delimited, and interrelated.

________ is used to select which process or set thereof to manage through the remaining phases of the life cycle.

The current state of each of the relevant processes is documented, typically in the form of one or several as-is process models is called _______.

In this phase, issues associated with the as-is process are identified, documented, and whenever possible quantified using performance measures.

In which phase prioritized the issues based on their potential impact and the estimated effort required to resolve them?

In which phase identifies the change in process that would help to address the issues identified in the previous phase and allow the organization to meet its performance objectives?

In this phase, the changes required to move from the as-is process to the to-be process are prepared and performed.

In this phase, organizational change management refers to the set of activities required to change the way of working of all participants involved in the process.

In this phase, once the redesigned process is running, relevant data are collected and analyzed to determine how well the process is performing with respect to its performance measures and performance objectives.

Which phase requires the cycle to be repeated on a continuous basis?