NEW
Font size
WorksheetsPhysical Instability
Total questions: 10
Worksheet time: 5mins
Working from exchange, B2B from MDF with Max. attainable Speed, port restarting will consider as a fix
TRUE
false
PO completed, changing CPE ,Any change in internal wiring or remove splitter will consider as a fix.
TRUE
false
during follow physical instability case clear view modes output (Run Real Time Profile Optimization ) .What is your action ?
Check Voice Verification then Escalate to IU
Troubleshoot as not supported by ASSIA
Check if line connected from main wire
during follow physical instability case clear view modes output (No action can be recommended because some DSL-Expresse modules are down ) .What is your action ?
Troubleshoot as not supported by ASSIA
Check Voice Verification then Escalate to IU
Check if line connected from main wire
What is the name of the fault that makes you do that?(Ask the customer if there is any EMF cable like "Dish Cable " Passes beside telephone line "main wire " and inform him to make it so far from telephone line “main wire")?
Low-frequency Cross talk
High Power Noise
Bad-splice
Way of communication for Physical Instability Contradiction Case ?
Phone call or SMS
Phone call
Phone call or SMS or Recorded message
SLA for Physical Instability Contradiction Case ?
2Hour
2 Day
2 Working Day
CCA should Re-Run the appropriate mode of Clear View Analysis after any fix done from customer side
TRUE
false
In physical instability in case (working from exchange without a visit) update,will re escalate case to MV pool directly and inform customer with MV SLA
TRUE
false
In physical instability We will escalate the tickets to ( Pilot-Follow Up ) Although it was solved if he was connected from wall outlet .
TRUE
false
