A short chain of command and a wise span of control

Few layers of managers

A long chain of command and a narrow span of control

Gives more power to regional managers and less to Head Office

Has no managers

Has all decisions made at Head Office

Making the hierarchy taller

Expanding the business

Removing a layer or layers of managers from the hierarchy

Slower and less effective communication as the chain of command becomes longer

Managers and workers are organised by their function areas (such as H.R or Marketing)

Everyone is focused on different products

There are many branches in different geographical locations

It is a summary of a person's skills, qualifications, interests and personal details

It is a document detailing what a job involves

A worker must have one by law

It is a test used as part of recruitment

Workers could pick up bad habits from those training them

Workers may make mistakes

Workers can be trained cheaply, whilst performing their job role

Workers receive payments related to the number of sales made, usually on top of their basic salaries

Workers are on zero hours contracts

Workers are paid according to the number of products they make

Salaries are normally paid monthly and wages normally paid weekly

Salaries are paid to workers and wages to managers

Wages are higher than salaries

No set hours per week

35 hours or more per week

50 hours or more per week

Less that 35 hours per week

It is expensive, especially if it is off-the-job training

They will be more productive or offer improved customer service

Other firms may 'poach' the trained workers to work for them

Making the job more interesting

Bonuses

Salaries

Profit Sharing

True

False

The right workers can be more motivated and therefore more productive

Effective recruitment reduces staff retention

Recruitment is expensive