Worksheetsday 6.2
Total questions: 6
Worksheet time: 6mins
Name
Class
Date
1.
1- We can compensate customer about technical concession starting from
a)
3 Days or more
b)
2 Days or more
c)
1 Days or more
2.
1- If we found TTS ticket title Data and voice down, No compensation for the customer.
a)
Ø True
b)
Ø False
3.
1- We will compensate customer about global problems/Outage starting from
a)
Ø 2 Days
b)
Ø Full 24 hours
c)
Ø One calendar day
4.
1- We must inform the customer that In case of approved concession we will inform him/her through
a)
Ø Call
b)
Ø SMS
c)
Ø Customer must follow us through 111.
5.
1- In case customer BSS overview is suspend we will inform the customer to pay first.
a)
Ø True
b)
Ø False
6.
1- In case customer deserve a concession will create.
a)
Ø SR
b)
Ø TT
100 %
