Once the computer has power, what is the first step in the boot process?

If something is wrong with the boot process, what will help you fix the problem?

If you are having router issues, check that your _____ is current.

What are the three general types of peripheral devices?

What is the most accurate description of a peripheral device?

Which of the following is a computer peripheral? Multiple Choice

Is the process of identifying and fixing issues with your hardware, software or connectivity using a computer.

Is any physical device that you use to operate your computer.

►Computer coding that is placed on your computer's hard drive such as Google Docs.

►They are virtual and trickier to troubleshoot.

►Is embedded software that lives on hardware devices.

►It is like the operating system for your router and it keeps it running smoothly.

Which of the following is Software Troubleshooting

A peripheral device can be external or internal.

A peripheral device is connected to a computer but is not part of the core computer architecture.

Peripheral devices are the core elements of a computer - central processing unit, power supply, motherboard and the computer case

Is a piece of computer hardware equipment used to provide data and control signals to an information processing system such as a computer or information appliance.

►Refers to the process of powering on the computer and starting the operating system.

When you push the power button, power is sent to a ________________, which loads the computer's operating system and is located in the cache memory.

During the boot process, the _____________ runs.

Once the POST is complete, the ___________ is activated and is stored in read only memory (ROM).

An operating system mode that allows you to diagnose and fix problems. It gives just enough of the operating system is loaded into RAM for you to perform basic functions, such as uninstalling software.

One of the main reasons you may have to enter ______________ because you have installed software or hardware that the operating system is having difficulty communicating with.

While in ______________, you can uninstall anything that you recently added and reboot the computer, and then it should work fine.

Identifies and removes any unnecessary files from your hard disk drive to free up hard disk space

Re-organizes file fragments on a hard disk drive to increase performance.

When files are written to a relatively empty hard disk drive, they are stored in clusters that are continuous, i.e. directly next to each other.

As files get deleted and added, the files on the hard disk drive become increasingly fragmented.

The computer cannot turn on without it.

It is the piece of your computer that gives it life.

It's directly connected to the motherboard and many other components of the computer such as your DVD drive and your hard disk drive.

Which of the following is true for Software Update? (Multiple Answer)

Common Problems:

►Computer doesn't turn on

►DVD drive or hard drive doesn't function

►Insufficient power

Common Problems:

►Computer doesn't display anything when turned on (accompanied by a weird beep sequence/lack of beeps)

►Excessive blue screen errors

►Unacceptably slow performance

Common Problems:

►File transfer gets stuck

►Small rhythmic clicking noise when computer first turns on

►Complete and sudden loss of all data

►Very slow performance

Common Problems:

►Frequent and sudden random shutdowns

►Slow performance

►Computer won't display anything

Computers store components of their operating systems and running programs/services through the (RAM) cards.

They store all of the permanent data on your computer

►Is a piece of hardware that carries out the instructions of a computer program.

►It performs the basic arithmetical, logical, and input/output operations of a computer system.

►Is one of the most essential parts of a computer system.

►It holds together many of the crucial components of a computer, including the central processing unit (CPU), memory and connectors for input and output devices.

Find the symptom to the following diagnosis:

►Check the power cord to confirm that is plugged securely into the pack of the computer case and the power outlet

►Check the outlet to make sure it is a working outlet

►If the computer is plugged in to a surge protector, verify that is turned on. You may have to reset the surge protector by turning it off and then back on

►If you are using a laptop, the battery may not be charged

Find the symptom to the following diagnosis

Diagnosis:

►Check to see if the computer is plugged in and turned on

►Check to see if the monitor is plugged in and turned on

►Check to see if the power strip is turned on

►Check to see if the monitor is getting a signal from the computer

►Check to see if the brightness has been turned entirely down

►Check to see if the computer is in Power Save or Sleep Mode

►Check to see if all the peripherals are plugged in

Find the symptom to the following diagnosis

Diagnosis:

►Check to make sure the signal cable is firmly connected in the socket.

►Check that the output level matches the input level of your computer.

►Make sure the signal timing of the computer system is within the specification of the monitor.

Find the symptom to the following diagnosis

Diagnosis:

►Check if the Brightness or contrast control is at the appropriate position, not at the maximum or minimum.

►Check if the specified voltage is applied

►Check if the signal timing of the computer system is within the specification of the monitor.

►Check the horizontal frequency.

Find the symptom to the following diagnosis

Diagnosis:

►Check to see if the printer is getting power

►Check to see if there is paper in the printer. Is there a paper jam?

►Check to see if the computer getting a signal from the printer

►Check to see if the printer is offline or paused

►Check to see if there are multiple jobs in the Print queue

Find the symptom to the following diagnosis

Diagnosis:

►Check the plug to make sure it's connected securely

►Check to see if there is a key stuck

Find the symptom to the following diagnosis

Diagnosis:

►Wired mouse- Check to see if it's correctly plugged into the computer

►Wireless mouse- Check to see if it's turned on and that its batteries are charged

►Restart the computer

Find the symptom to the following diagnosis

Diagnosis:

Reboot the computer and see if that corrects the problem

Find the symptom to the following diagnosis

Diagnosis: Clean the mouse

Find the symptom to the following diagnosis

Diagnosis:

►Click Volume icon to check the volume level. Increase the “slider” button to increase the volume

►If “Mute” is checked, to enable the sound again, uncheck the box

►Check the audio player controls. Many audio and video players will have their own separate audio controls. Make sure the sound is turned on and that the volume is turned up in the player.

►Check the cables. Make sure external speakers are plugged in, turned on, and connected to the correct audio port or a USB port. If your computer has color-coded ports, the audio output port will usually be green.

►Connect headphones to the computer to find out if you can hear sound through the headphones.

Find the symptom to the following diagnosis

Diagnosis:

►Close and reopen the application

►Update the application. Click the Help menu and look for an option to check for Updates

Find the symptom to the following diagnosis

Diagnosis:

►Force quit the application. On a PC, you can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager

►Restart the computer if you are unable to force quit an application, restarting your computer will close all open apps

Find the symptom to the following diagnosis

Diagnosis:

►Run a virus scanner. You may have malware running in the background that is slowing things down

►Your computer may be running out of hard drive space.

►Try deleting any files or programs you don't need.

If you're using a PC, you can run Disk Defragmenter

Find the symptom to the following diagnosis

Diagnosis:

►Restart Windows Explorer. To do this, press and hold Ctrl+Alt+Delete on your keyboard to open the Task Manager. Next, locate and select Windows Explorer from the Processes tab and click Restart.

►Press and hold the Power button for 5 to 10 seconds to force the computer to shut down

►If the computer still won't shut down, you can unplug the power cable from the electrical outlet.

►Software: Could be malware, too many start-up items (Windows) or build up of temporary files

►Hardware: Could be hard drive is fragmented or starting to fail, not enough RAM or an old CPU

►Software: Could be automatic OS update problem, adware, virus or other malware

►Hardware: Could be graphics card, motherboard or network card drivers

►Software: Could be driver issues

►Hardware: Could be computer port issues or peripheral component issues

Problem: Peripheral commands interpreted incorrectly

Problem: App command not working

Problem: Internet is slow

Problem: Downloads take forever

Problem: Computer Freezes

Problem: Attachments won't open

Problem: PC blue screen of death

Problem: Pop-up ads

Problem: Corrupt files or long delays accessing file

Problem: Google performing oddly

Problem: Sudden shut off

Problem: Graphical Errors

Problem: Unusual noises