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WorksheetsNoom Day 6 - Goal Specialist
Total questions: 9
Worksheet time: 5mins
If the user is writing upset because her Goal specialist haven't reached out to her, what is the first thing you should do?
Check GroupsMagic to determine the last time the coach reached out.
Fill the Coach change form and send macro Goal specialist/:: Coach change request...
Cry
Escalate to level 2
How long does it take after the sign up to be assigned to a group?
Don't select me: Goal Specialist / Group::Group Assignment::Where is my group?
Select me: Goal Specialist / Group::Group Assignment::Where is my group?
Tell the user to reach out the coach
Eva in the app should do it
A user doesn't get along well with his coach and requests for a change.
Ask the user why
Ask the user what is she looking, what she expects from the coach and what she expect us to do
Send macro Goal Specialist/Group:: Coach change request sent and fill out Coach Change Form
Send macro Goal specialist/Group:: What to expect from coaching? 1
The user has been in the program for 3 weeks and hasn't received a goal specialist. When checking the messages you only see that the user replied to coach Eva: "Hi"
Send the ticket to Level 2
Send macro Goal Specialist/ Group:: GS Communication::Where is my coach
Send Goal Specialist/Group:: Coach change request sent macro and submit a coach change form
Reply with the macro Goal Specialist/Group:: What to expect from coaching? 1
"I want to lose weight quickly, what exercise do you recommend me?"
Purchase a custom workout plan
Ask what has he tried in order to suggest a better one.
Service request:: Redirect to coach
Level 2
What personal information is available in groups for group members to see
Age
Bio
Name
Location
Profile picture
The user mentions that she has an eating disorder and we have helped her so much and she is very happy.
Share the email with coaches to celebrate how well is she doing
Cancel her membership, provide a prorated refund and send macro STING:: Braintree or Google Play
Escalate tp Level 2 and send ticket macro STING :: User upset about being cancerled
Escalate to Level 2
I'm really upset because I was removed from my group, I don't participate but I rely on the chat to stay motivated.
She is upset, escalate to Level 2.
Tell her that was an error and to talk with the GS so they can fix it
Check GroupsMagic to see if the the user was inactive, if so send the macro Goal Specialist/Group:: Inactive user removed from group
Submit coach change form (Selecting ´group´) and send the Goal Specialist/Group:: Coach change request sent macro
I'm sure I got a message, but I can't find it in the app!
Probably was from Tinder
It was a High five , check in group magics to verify
It was Joan/Cindy, I can go to sleep
