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WorksheetsATAR Change Management
Total questions: 25
Worksheet time: 16mins
A change agent is ...
a tool used to drive change within the business.
someone who acts as a facilitator and assumes responsibility for the management of change to enable a business to transform.
provided by lawyers accountants and other professionals.
a driving force for change.
The internal environment includes...
customers, employees, management and suppliers.
employees, organisational culture, organisational structure and management.
employees, suppliers, customers and organisational structure.
employees, employers, safety and competitors.
The operating environmental factors include...
customers, government and suppliers.
competitors, suppliers and the economy
customers, competitors and suppliers.
government, technology and social trends.
Which analytical tool is best for analysing the internal and external environment for a business?
SWOT
Force FIeld
Power-Interest Grid
STEEPLE
Macro environmental factors include...
technology, economic and political.
economic, competitors and political.
community, suppliers and competitors.
socio-cultural, economic and competitors.
Strategic planning for change is ...
focused on short term strategies and results.
conducted by all management and employees.
not always necessary in order to achieve effective results.
about defining the overall purpose and goal of a business and determining how results will be achieved.
What are Consultants used for in business?
To train business leaders in best practice.
To provide legal and accounting services.
To provide expert advice on a particular area of a business.
To council employees that have been made redundant.
Examples of professional services used by businesses are
lawyers and accountants
lawyers and consultants
consultants, lawyers and accountants
accountants and consultants
The three steps in Lewin's model are...
unfreeze
implement
change
lead change
refreeze
Who developed the force field analysis model?
McKague
Kotter
Volzke
Lewin
Which of one of these is not part of Kotter's 8 step model?
Form a powerful coalition
Make it stick
Communicate the vision
Lead the team
Drivers of change can be ...
large or small.
driving or restraining.
internal or external.
high risk or low risk.
Select four drivers of change from the list below.
corporate culture
management styles
organisational structures
the maturity stage
competition
Fear and greed are common reasons for resistance to change.
True
False
Low-risk strategies for overcoming resistance to change include
communication, participation and negotiation
communication, participation and manipulation
participation, negotiation and manipulation
incentives, rewards and praise
Performance management is
transformation that could result in the need to retrain and provide development opportunities to maintain and increase job satisfaction.
a concept that involves creating redundancies to improve efficiency.
a process by which management reviews the overall performance of the business and of employees to determine how goals can be better reached.
Redundancy occurs within an organisation when...
an employee is under-performing in their role.
a position is no longer required.
an employee is no longer wanted.
key performance indicators are not being met.
Which one of these is not part of Kotter's 8-Step model?
Create a vision for change
Adopt the change
Empower action
Build on the change
Kotter's eight-step model focuses on preparing for and accepting change, and places emphasis on creating the need for change and creating a team to lead the change.
True
False
Which of the options below is not one of Kotter's 8-steps
Create a sense of urgency
Form a powerful coalition
Create a vision for change
Communicate the vison
Review the change
Which analytical tool is best for analysing the forces for and against a change?
SWOT
STEEPLE
Power-Interest Grid
Force-Field
The best analytical tool to conduct a 'stakeholder analysis' is a...
SWOT
Power-Interest Grid
Force Field
Break-even
When we evaluate in ATAR Business, we
- use criteria
- make decisions
- make recommendations
True
False
Sometimes
Which of the criteria below is not used to evaluate in ATAR Business?
Effectiveness
Profitability
Competitiveness
Efficiency
When we analyse in ATAR Business, we
- link to simulus
- identify implications
-draw conclusions
True
False
Sometimes
