An unhealthy response to conflict

Managing conflict by defining resolving issues between individuals, groups or organizations

A neutral party who assists parties in reaching a compromise or resolution to a conflict

Non-verbal communication that may affect conflict resolution, check all that apply

Things that are considered most important to use in life

The first step in the decision making process

the act of transmitting information and meaning from one individual or group to another.

The types of communication that we discussed in class, check all that apply

is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.

Which items are part of active listening. Check all that apply.

What does the problem solving acronym "IDEAL" stand for?

clearly stated results that you want to achieve within a specified period of time

an acronym that you can use as a guide to successful goal setting

What does the acronym SMART stand for in goal setting?

A goal that is measurable should answer the following questions, check all that apply.

The process of two or more people working together and sharing ideas

a quality that involves organizing, guiding, motivating, and taking responsibility for a team.

Check all of the essential skills for human services workers

Which is not a skills of an effective leader