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WorksheetsSlowness
Total questions: 10
Worksheet time: 5mins
CST has slowness case and he consumed his Quota and line speed was downgraded, CAA action :
Escalate the ticket as speed variance case
inform him that his speed downgraded [till the end of the monthly subscription] after consuming the basic Quota
Add open DNS
CST has slowness in Browsing your action :
Check download rate
Add We DNS then restart port
Escalate to SLS
CST has slowness in Streaming your action :
Check if there is streaming issue on Youtube on Auto Quality
Handle as BLQ
Adjust MTU
Family CST has slowness case :
Transfer cst to Option Pack VDN
Transfer cst to Family VDN
Trouble shooting normally
CST has Slowness case and his POP Within Ratio your action :
Handle normal
Stop Trouble shooting and infporm CST with script
Escalate to SLS
We can check download rate from any website :
True
False
If download rate accepted by Safe Mood your action
Adjust MTU
Add DNS
Infrom the customer that the problem is in his OS
SLA for Slowness case will be:
2 to 5 hours
48 WH
2 H
Cst has Slowness TKT with update 'Customer exceeded his quota' ,CCA action:
Let customer Send a snapshot for Google IP trace
No steps needed and inform cst that he exceeded his quota
Inform OTS SLA
CST has update 'Feed us with a trace from customer side' in a Slowness case your action
Check MTU and add DNS on CPE page
Check with another PC and CPE
Let customer send a snapshot for Google IP trace as an attachment
