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WorksheetsBME 1-Total Quality Management ( Preliminary Examination)
Total questions: 25
Worksheet time: 13mins
1. ______________ is not a process tools for TQM systems.
Process flow analysis
Histograms
Plier
Control charts
Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).
2
2.4
3
3.4
Inspection, scrap, and repair are examples of ______________
Internal costs
External costs
Costs of dissatisfaction
Societal costs
______________ are used in six sigma
Black belt
Green belt
Both black and green belt
None of the above
______________ is about supplying customers with what they want when they want it.
JUT
HET
JAT
JIT
All of the following costs are likely to decrease as a result of better quality except ______________
Customer dissatisfaction costs
Inspection costs
Maintenance costs
Warranty and service costs
Assured quality is necessary for building customer confidence.
Correct
Correct to some extent
Correct to great extent
Incorrect
Customers are primarily concerned with ______________
Communication,courtesy, and credibility of the sales person
Competence, courtesy, and security of the sales person
Competence, responsiveness, and reliability of the sales person
Communication,responsiveness, and cleverness of the sales person
______________ are the areas that will be covered by the organization's processes
Process areas
Product areas
Private areas
Preset areas
"Quality is defined by the customer" is
An unrealistic definition of quality
A user-based definition of quality
A manufacturing-based definition of quality
A product-based definition of quality
TQM stands for ______________
Total quality management
Total quantity management
Total qualitative management
To question management
After E.deming, who is considered to have the greatest impact in quality management?
Kauro Ishikawa
Joseph M. Juran
W.E Deming
Genichi Tagucchi
Deming's 4 step cycle for improvement is______________
Plan, do, check,act
Schedule, do, act, check
Do, act, check, monitor
Plan, control, act, sustain
In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications
Error
Cost
Quality
Defect
Plan-do-study-act cycle is a procedure to ______________
Overall improvement
Continuous improvement
Permanent improvement
Immediate improvement
Quality practices must be carried out ______________
At the start of the project
Throughout the life of the project
At the end of the project
No need to carry out quality practices
–––––––– are the charts that identify potential causes for particular quality problems.
Control chart
Flow chart
Cause and effect diagram
Pareto chart
Quality circles work best if employees are initially trained in ______________
Group dynamics
Motivation principles
Communications
All of the three
Quality Trilogy includes
Quality planning
Quality improvement
Quality control
All the three
production issues should be addressed early
Correct
Correct to some extent
Correct to great extent
Incorrect
inspection is part of the ______________
Quality control
Quality planning
Quality improvement
Quality circle
QFD stands for ______________
Quantity for deployment
Quality for deployment
Quality function deployment
Quality for decision
reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.
Specified conditions; specified period
Any condition; specified period
Specified conditions; all periods
Any condition; any period
Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.
Weekly
Daily
Monthly
Annual
elements of quality management system are ______________
Organizational structure
Responsibilities
Procedures
All the three
