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M.Sc Class Test 4

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

hotels outsource the security responsibility to

a)

local police

b)

NSG

Commandos

c)

security

agency

d)

navy

2.

hotel

security is important because

a)

to

Number of guest present in the hotel

b)

to

protect staff

c)

to

control vehicle movement

d)

great

first impression

3.

Hotel security in charge is responsible to conduct

a)

to keep a watch in kitchen

b)

to help locals

c)

exterior

and interior patrols of the hotel premises on a regular basis each day.

d)

All of

these

4.

the

duty of the security manager is to manage

a)

local

traffic

b)

all the

security officials present on the hotel property and allocate their work and

assign them their duties

c)

to

escort guest

d)

All of

these

5.

who is responsible to check the cars coming inside the hotel

a)

bell boys

b)

doorman

c)

Security Department

d)

chauffers

6.

department responsible for proper management of hotel is

a)

house keeping

b)

front office

c)

security

d)

Hotel Engineering Department

7.

The scope and importance of maintenance department is very comprehensive and includes

a)

inspections

b)

adjustments

c)

replacements

d)

All of these

8.

advantages

of good landscapes

a)

great

first impression

b)

warm

memories of the hotel’s landscape

c)

convincing

intending patrons

d)

All of

these

9.

benefits of outsourcing hospitality security

a)

evaluation

b)

planning

c)

training

d)

All of these

10.

importance of preventive maintenance is

a)

convenient

b)

useful

c)

less

costly

d)

All of

these

11.

contract

service in house keeping includes

a)

complete

cleaning programs

b)

window

cleaning

c)

Hiring

contracts with various rentals firms for linen , equipment's etc.

d)

All of

these

12.

AREAS IN HOUSE-KEEPING WHERE SERVICE MAY BE OFFERED ON CONTRACT BASIS

a)

Equipment's on hire

b)

Laundry

c)

flower arrangement

d)

All of

these

13.

Engineering department of a hotel has great importance in as much as it provides utility services like

a)

electricity

b)

all of these

c)

hot water

d)

air conditioning

14.

idea behind preventive maintainence is

a)

wait till the problem arises

b)

to inconvenience guest

c)

detect wear and tear in them in advance of actual breakdown

d)

to inconvenience staff

15.

failure of maintenance department amounts to

a)

Happy Guest

b)

Repeat Clientelle

c)

customers and the working personnel alike shall be irritated and dissatisfied.

d)

speedy maintainence work

16.

advantages of outsourcing are

a)

no equipment lying idle

b)

Extra work may be carried out

c)

Outsourcing Contracts are accountable

d)

All of these

17.

Some important works that fall under the engineering department are

a)

gardening

b)

window

cleaning

c)

civil

engineering

d)

All of

these

18.

disadvantages of outsourcing are

a)

problem regarding security.

b)

Worker may not show interest

c)

poor supervision

d)

All of

these

19.

steps involved in preventive maintainence are

a)

check-ups

b)

repairs

c)

replacements

d)

All of

these

20.

the broad areas of hotel engineering maintenance work include

a)

civil

b)

mechanical

c)

electrical

d)

All of

these