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Employee Satisfaction and Commitment

Total questions: 19

Worksheet time: 10mins

Name
Class
Date
1.

A type of evaluation that when something good happens, ot things go wrong you assume that it's down to luck or blame yourself.

a)

A. Locus of Control

b)

B. Locus of Responsibility

c)

C. Self-effacy

d)

D. Self-Esteem

2.

It the extent to which an employee wants to remain with the organization, cares about the organization, and is willing to exert efforts on its behalf.

a)

A. Affective Commitment

b)

B. Self Commitment

c)

C. Continuance Commitment

d)

D. Normative Commitment.

3.

A type of commitment to which an employee believes she must remain with the organization due to the time, expense and effort the she already put into it.

a)

A. Affective Commitment

b)

B. Self Commitment

c)

C. Continuance Commitment

d)

D. Normative Commitment

4.

A type of evaluation that is linked with having a positive outlook, coping well with setbacks, and expecting high standards from your self and others.

a)

A. Locus of Control

b)

B. Locus of Responsibility

c)

C. Self-efficacy

d)

D. Self-Esteem

5.

It is about how confident you feel in a variety of situations. It includes your flexibility when things change , and your willingness to learn new skills

a)

A. Locus of Control

b)

B. Locus of Responsibility

c)

C. Self-efficacy

d)

D. Self-Esteem

6.

Is it solely concerned with communication mediated by information and communication technologies?

a)

A.Self-actualization

b)

B.Social information processing theory

c)

C.Sociocultural theory

7.

A strategy in which the same number of tasks are assigned at the same time, but the tasks change from time to time?

a)

A.Job rotation

b)

B.Job enlargement

c)

C.Job enrichment

8.

A strategy in which an employee is given more tasks to complete at the same time?

a)

A.Job rotation

b)

B.Job enlargement

c)

C.Job enrichment

9.

A strategy in which an employee takes on more responsibility for the tasks.

a)

A.Job rotation

b)

B.Job enlargement

c)

C.Job enrichment

10.

Is the perceived fairness of the interpersonal treatment received by employees?

a)

A.Distributive justice

b)

B.Procedural justice

c)

C.Interactional justice

11.

it lacks sufficient detail, lacks construct validity, and because some employees believe it is so simple that it is demeaning.

a)

A. Faces Scale

b)

B. Job Descriptive Index (JDI)

c)

C. Minnesota Satisfaction Questionnaire (MSQ)

d)

D. Job in General (JIG) Scale

12.

It was developed by Weiss, Dawis, England, and Lofquist (1967). It contains 100 items that yield scores on 20 scales.

a)

A. Faces Scale

b)

B. Job Descriptive Index (JDI)

c)

C. Minnesota Satisfaction Questionnaire (MSQ)

d)

D. Job in General (JIG) Scale

13.

It is useful when an organization wants to measure the overall level of job satisfaction rather than specific aspects.

a)

A. Faces Scale

b)

B. Job Descriptive Index (JDI)

c)

C. Minnesota Satisfaction Questionnaire (MSQ)

d)

D. Job in General (JIG) Scale

14.

A 15-item questionnaire developed by Mowday, Steers, and Porter to measure three commitment factors: acceptance of the organization’s values and goals, willingness to work to help the organization, and adesire to remain with the organization.

a)

A. Allen and Myer Scale 1990

b)

B. Organizational Commitment Questionnaire (OCQ)

c)

C. Organizational Commitment Scale (OCS)

15.

A nine-item survey developed by Balfour and Wechsler (1996) that measures three aspects of commitment: identification, exchange, and affiliation.

a)

A. Allen and Myer Scale 1990

b)

B. Organizational Commitment Questionnaire (OCQ)

c)

C. Organizational Commitment Scale (OCS)

16.

Which of the following is not an example of the uncontrollable absenteeism caused by unique events?

a)

Bad weather

b)

Death of a loved one

c)

Sudden chills and fever

17.

Which of the following are the common reasons for the increased rate of turnovers in an organization

(multiple answers)

a)

advancement

b)

escape

c)

fever

d)

unmet needs

18.

Choi Ben feels like he's not improving and is stuck in the same place when he first got accepted in the 0X1 Companies. He said that all his peers from the HIVE Company is in better positions just after the second year they were accepted. As an HR employee of 0X1 Companies, how will you decrease the likelihood of employees to feel this way?

a)

give them enough paid time off.

b)

advance employees to a rank/position that relates to their skills and experiences.

c)

increase their salary and give them enough paid time off.

19.

What is one way you can decrease absenteeism rate?

a)

Increasing Attendance By Adding Employee Stress

b)

Discipline For Not Attending

c)

Rewarding Absenteeism