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WorksheetsProduct Knowledge
Total questions: 15
Worksheet time: 5mins
Are customers eligible to take up Samsung TV after signing up for Zerolution 360?
Yes
No
Maybe
Only after 3 months staggering
Are customers able to sign up for BOTH Apple TV 4k & Samsung TV?
Yes
No
Maybe
Only after 3 months staggering
Are non Maxis customers entitled for the 25% off on HK speakers if they did a Fibre submission?
Not entitled
Yes, regardless of submission
Only if port is available
Only under exceptional approval
Adam just re-contracted a Zerolution package. Is he eligible for the HK 25% offer?
No, only for new lines and Fibre submissions
Yes, discount applies for re-contracts
No, only K2, new lines and Fibre submissions
What is the duration to take up Zerolution accessory after signing up with a K2/Zerolution contract?
1 week
1 month
3 months
Any time
Can the Samsung TV be delivered before Fibre is installed?
Yes, cause the contract is assigned on the same date as the Fibre when submitted.
Only on exceptional handling
No, only after the Fibre installation is completed
Only if you're subscribed to the Astro package
What is the duration for the Samsung Tv's warranty?
1 year
2 years
3 years
Depending on Samsung
Are customers able to request the TV sent to a different address from the Fibre registration?
Needs to be escalated for approval
Yes, customer gets to decide
Request for different delivery address is NOT allowed
Which of the following is considered to be a contract termination for the Samsung TV?
Relocation
Downgrading plan
Adding new subline
Upgrading plan
Transfer ownership
Which number should the Zeroltuion Premium accessory be assigned to?
Any of the customer's phone number
Customer's mainline WITHOUT existing contract
customer's mainline WITH existing contract
Any line that doesn't have an existing contract
What is the current Apple Watch S5 44mm Promo?
Enjoy RM360 off over 24 months
RM 77 P.M. + Maxis Postpaid 18
enjoy RM 480 off over 24 months
RM 71 P.M. + Maxis Postpaid 18
Is a MOP 98 customer eligible for the RM1 Samsung A71?
No, only for MOP 128 and above
Yes, if customer registers new Fibre
Yes, if customer registers new subline
Yes, if customer registers with HK speakers
How do you assign the year end promo?
Retailer Portal
EBD Portal
Manual through Kenan
iSell
will my subline be contracted when signed up to the year end promo?
Yes, both sub and mainline will be contracted
No, just the mainline
Only the subline
If customer recently signed up a Zerolution contract, are the able to also take up the Apple Watch?
Yes, as long as they are Mass A/C, Tier 1
No if they are tier 2 and below
Yes, regardless of their tier
Only Mass A regardless of Tier
