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WorksheetsSERP
Total questions: 10
Worksheet time: 10mins
How many essential positions are in the Station Emergency Response Plan
7
10
9
8
Station Emergency Response Plan ( (a) ):
The -------------------- is the first envelope to be actioned
Response Coordinator
Quick Response Checklist
Assistance Coordinator
Accident Site Checklist
According to SERP, Who is responsible to manage the station response:
Station Manager
Response Coordinator
Airport Authority
Ground Handling
Components of the response: (2)
Clue: 85% / 15%
Customer Response
Technical Response
Investigation Response
Humanitarian Response
It would be inappropriate for me to answer. I can give you the email of our Corporate Communications representatives. They will call you as soon as they possibly can”.
social.media@aircanada.ca
media.serp@aircanada.ca
corporate.media@aircanada.ca
media@aircanada.ca
Some considerations when working with family members are (3):
Refrain from reassuring them that everything will be all right
Be patient and polite
Give them false hope
Refrain from minimizing the situation
What´s considered as Critical Information? (3)
Persons on board.
Estimated Fuel.
Number of checked Baggage.
Dangerous Goods.
Type of aircraft.
When planning to build a new Passenger Centre at the airport, it should include the following features:
A private area away from the public eye
Washroom facilities
Security measures
Telecommunication facilities like telephones
Wireless internet access (Wifi)
Systems Operations Control
(a)
