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WorksheetsQUALITY MANAGEMENT
Total questions: 15
Worksheet time: 11mins
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
Quality Circles are...
are medium groups of workers, usually between 10 and 15, who
are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who
meet voluntarily in order to discuss methods of improving productivity
It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.
Research & Development
Outsourcing
Employee Empowerment
Benchmarking
What is the world body for standards formulation?
WHO
ILO
ISO
QC
What is ISO?
Indian organization for standard
Internal organization for standard
International organization for standard
None of the above
"Improving quality through small, incremental improvements"
is a characteristic of what type of quality management system?
Just-in-time
Benchmarking
Value analysis
Kaizen
Which of these is not the principle/main focus of TQM?
Annual profit
Customers’ satisfaction
Efficient, effective and process
Total involvement of people in an organization
High quality can justify the (a) strategy of the business (one of the marketing P's)
This dimension of quality refers to the total useful life of the product
Reliability
Durability
Performance
Conformance
This quality dimension refers to of repair, replacing parts for the products
(a)
Which of the following is NOT a dimension of quality?
Durability
Aesthetics
Performance
Affordability
Which of the following is a limitation of benchmarking?
Cheaper than other methods
Can lead to higher prices
Needs experts and is costly
Eliminates work standards
Outsourcing refers to subcontracting operations from independent suppliers or service providers
True
False
Which of the following is NOT an example of outsourcing?
Call centers for computer firm
Importing raw materials
Hiring security services for bank
Hiring cleaning services in a bank
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