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WorksheetsASR
Total questions: 45
Worksheet time: 26mins
How can a member use their points?
Free stays or upgrades
Donate to charities
Redemption of points from partner brands
All the above
Will bookings made under corporate leasing rates earn ASR points?
Bookings made through corporate leasing will earn 5 points.
Bookings made through corporate leasing will earn 10 points.
Bookings made through corporate leasing will earn 10 points for Platinum members only.
Bookings made through corporate leasing will not earn points.
Can an Ascott employee activate a member's ASR account?
No. All employees are not allowed to activate a member's account.
Yes, except for the guest service team.
Yes, except for the reservation team.
Yes, if the member gives his/her explicit consent which is recorded.
Points will be automatically posted to the member's account within __________ upon check out.
14 days after completion of booking.
14 days after completion of stay.
1 month after completion of stay.
7 days after completion of stay.
ASR points are awarded in every _______ spent.
S$1
US$1
S$0.0025
S$10
What are the four (4) tiers of ASR?
Classic, Silver, Bronze, Platinum
Classic, Silver, Bronze, Gold
Silver, Bronze, Gold, Platinum
Classic, Silver, Gold, Platinum
If an ASR member has 10,000 ASR points, how much will it be if the member redeemed it in AUD (exchange rate SGD/AUD: 0.99)?
AUD 22.15
AUD 24.75
AUD 25
AUD 20
How can a member earn points?
In-room services
For all room bookings made online via brand website using their membership account and member must complete the stay
Room bookings through online travel agents, travel agents and travel wholesalers.
All the above
ASR Programme offers redemption awards with NO BLACKOUT DATES.
True
False
What is the name of our new loyalty programme?
Ascott Online Advantage
Ascott Star Rewards
Ascott Star Awards
Ascott Online Rewards
What is the maximum points an ASR member can earn per booking?
1,000,000 ASR points
10,000 points
100,000 ASR points
No cap on the points accumulated
How long are Silver, Gold, and Platinum memberships valid for?
6 Months
2 Years
3 Years
1 Year
How much is the birthday discount for a Classic member?
25%
20%
15%
30%
Who can join ASR?
Companies with corporate accounts with Ascott
Individual persons aged 18 years old and above
Individuals with history of stay with Ascott
All of the above
What is not a pillar of ASR?
Digitally driven
Tiered membership with equal benefits
Repeated & incremental loyal members
Points Accrual System
How long are ASR points valid for?
6 Months upon completion of stay
1 Year upon date of accumulation
2 Years upon date of accumulation
No Expiry Date
Which field can Front Office and GRO's edit?
Account Status
Voucher
Tier Status
Source
What is the monetary value of 1ASR point?
S$1
S$0.25
S$0.025
S$0.0025
Which link must an employee click in RMS to check for the full membership details of the guest in 360 web portal?
Last Name
Name
Legacy Guest ID/UID
First Name
Who is the approver manual points adjustment request made by the front office/guest service team?
ASR Team
Guest Service Manager
Country General Manager/Regional General Manager
General Manager/Residence Manager
Do all guest service staff of an ASR participating property have access to ASR portal?
Yes. All guest service employees have their own ASR portal account.
No. Only the guest service manager has an ASR portal account
No. Only the residence manager/general manager has ASR portal account
No. Each property is given a login access to ASR portal
Who can enroll an ASR member?
Guest Service Team
Sales Team
Reservations Team
All of the above
How many points earned with every SGD 1 spent on stay for a Platinum member
16 points
18 points
12 points
20 points
A gold status member will be downgraded to _______ status if he/she spends $0 by expiry of membership
Classic
Gold
Platinum
Silver
When did Ascott launch ASR?
24 April 2019
20 April 2019
25 February 2019
01 May 2019
ASR points will expire after 24 months, on the last day of the equivalent month in which they were earned.
True
False
Which of the following is not a compulsory member benefit?
10% off Best Flexible Rate all year long
Birthday discount e-voucher
Seasonal offers up to 50% off Best Flexible Rate
Priority check-in
How should properties treat ASR members, so they will feel valued?
Identify and anticipate the interests and needs of each ASR member. Express that loyal members are treasured.
Show that you are acting in their inquiries and feedbacks. Suggest solutions if problem arises.
Treat them as our number one priority.
All of the above.
Which one of the following spend will allow a member to attain platinum status in qualifying year?
S$999
S$9,999
S$10,999
S$2,999
Points are awarded to a member who is
Main stayer of the room indicated in the booking
Booker of the room
Either stayer of booker
None of the above
If a platinum member spends only SGD1,000 by the expiry of membership, s/he will be downgraded to?
Classic
Gold
Deactivation of account
Silver
Which Ascott brand is not included in ASR?
Citadines
Quest
Lyf
The Crest Collection
Europe properties can decline a Platinum member's request for a complimentary breakfast at serviced residences
True
False
If a member requests an employee to retain his/her online credentials so the employee can manage his/her account, is it allowed?
Yes
Depending on the decision of the property manager
Depending on the decision of the ASR Team
No
How many days will it take to issue points that have been approved?
Immediately, once it's approved
7 Days
14 Days
1 Day
How many points can ASR member earn with every SGD 1 spent on eligible stays for corporate bookings?
10 points
5 points
Corporate bookings are ineligible for ASR points
Depends on the tier
Properties are required to provide a welcome local gift or or free drink to ASR members upon check-in
True
False
Which is the following information is not used to verify an ASR members account when a request for activation was sent via chat or phone call?
Member name in the ASR account
Date of Birth
Past stays using ASR account
Company email address
If a Platinum ASR member spent AUD 500, how much points will s/he earns (exchange rate SGD/AUD: 1.01)
5,000 ASR points
7,000 ASR points
8,080 ASR points
5,488 ASR points
Can a property purchase ASR points for service recovery?
Yes, but until 10,000 points per transaction
Depends on the decision of the ASR team
No
Yes, no minimum or maximum number of points needed
How much does a classic member need to spend to be upgraded to Gold member within the membership year?
SGD 2,500
SGD 5,000
SGD 3,000
SGD 1,000
What status should you have to earn 12 points per S$1?
Classic
Gold
Platinum
Silver
Should a property want to purchase points marketing purposes, how much does a property pay for one ASR points?
S$0.0015
S$0.0035
S$0.0050
S$0.0030
Choose the best answer/s:
If an ASR member asks for a room upgrade, how should a property respond?
Politely decline and explain that complimentary room upgrade is subject to availability.
Grant the request where possible for the room upgrade to the same room type but higher floor or a better view. Let the guest know they are upgraded.
Gently decline and offer 10,000ASR points in exchange
Always grant the request for the room upgrade to a higher room type (1 bedroom to 2 bedroom) since it is part of the ASR member benefits.
What is the reimbursement rate for a reward stay if occupancy is 85% and above?
20%
85%
90%
50%
