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10.2 - Who Knows CHEP the Best?

Total questions: 11

Worksheet time: 6mins

Name
Class
Date
1.
How would you categorize CHEP’s business system?
a)
B2B (business-to-business)
b)
B2C (business-to-consumer)
2.

How does CHEP offer their pallets to customers?

a)

On a purchase basis

b)

On a rental basis

c)

On a lease to own basis

3.

What type of system does CHEP use to manage with their pallets?

a)

Open-loop system

b)

Semi-open system

c)

Closed-loop system

4.

What is the title of the new initiative that CHEP is engaged in that focuses on innovative ways to improve their customer experience?

a)

“Shifting our future”

b)

“Shaping our future”

c)

“Unleashing our future”

5.

The following phases are included in the customer journey:

a)

Attraction, engagement, loyalty

b)

Attraction, motivation, retention

c)

Attraction, engagement, retention

6.
It is easier and more cost effective to keep a customer than to attract a new one.
a)
true
b)
false
7.

Sustainability: In 2020, CHEP met their sustainability goal of 100% sustainably sourced __________.

a)

Energy

b)

Water

c)

Timber

8.

Sustainability: In 2020, CHEP met their sustainability goal of ZERO wood waste to landfill.

a)

true

b)

false

9.

CHEP has grown their customer collaboration projects from 246 in 2019 to ­­­­­­______ collaboration projects in 2020:

a)

246

b)

276

c)

403

10.

CHEP, and the greater Brambles industry, is trying to solve for the dual challenge of rising customer demand while making less ________.

a)

Impact

b)

Profit

c)

Loss

11.

Which of the following piece of information can you NOT find from the myCHEP customer portal?

a)

Orders

b)

Collections

c)

Transfers

d)

Reviews