WorksheetsCUSTOMER EXPERIENCE QUIZ
Total questions: 12
Worksheet time: 6mins
Red Ribbon’s common purpose: We make every moment sweeter. True or False
True
False
The 5 elements of Customer Experience Model?
People, Product, Service, Price, Ambiance
People, Product, Service, Process, Ambiance
People, Product, Sweeter, Process, Ambiance
Red Ribbon’s Customer Journey Map or Touch points: (in order)
Entice, Entrance, Extend, Engage, Exit
Entrance, Entice, Engage, Exit, Extend
Entice, Entrance, Engage, Exit, Extend
Red Ribbon’s Service Quality Standards
Safety, Malasakit & Efficiency
Safety, Malasakit & Effectiveness
Malasakit, Safety, & Efficiency
What customer experience we must provide to elicit the desire customer behavior?
Safe Experience
Sweet Experience
Sweet and Safe Experience
A body temperature that’s no longer allowed to enter the store.
37.7 and above
37.0 to 37.5
The maximum number of customers inside the store for Bakeshop Standard
Total of 6 customer
3 customer in line, 3 customer in waiting area
Total of 5 customer (3 customer in line, 2 customer in waiting area)
Total of 5 customer
2 customer in line, 3 customer in waiting area
This means a visual depiction of what customers really want. It provides an end-to-end customer experience that identifies its weakest and strongest points.
Customer Journey Map
Customer Experience Model
Maximum number of customers inside the store for Bakeshop Full
10 (4 on queues + 6 waiting)
10 (6 on queues + 4 waiting)
12 (6 on queues + 6 waiting)
True of false: Customer must wear face mask and face shield and follow the 6 feet social distancing.
True
False
True or False: Foot bath is not required for the Instore and Free Standing store formats.
True
False
True or False: Senior under 60 years of age is not allowed to enter the store
True
False
