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InFormal communication

Total questions: 93

Worksheet time: 47mins

Name
Class
Date
1.

The communication which is spoken, read, heard, and written is

a)

verbal communication

b)

non verbal communication

c)

gestural communication

d)

formal communication

2.

The term communication is derived from the term

a)

communis

b)

communico

c)

communicate

d)

None of the above

3.

the flow of communication from top to bottom is called

a)

downward communication

b)

upward communication

c)

horizontal communication

d)

upward communication

4.

gestural communication is

a)

formal communication

b)

informal communication

5.

Distance in communication belong to

a)

Physical barrier

b)

Semantic barrier

c)

Psychological barrier

d)

Organisational barrier

6.

Psychological barrier refers to

a)

premature evaluation

b)

ego

c)

emotions

d)

poor listening

e)

All the above

7.

what do you feel about the subject business communication.

a)

easy

b)

difficult

8.

do you like this subject

a)

yes

b)

no

9.

what is gesture?

4 lines
10.

suggestions, complaints and grievances

a)

upward communication

b)

downward communication

c)

horizontal communication

d)

diagonal communication

11.

The communication between functional managers of same company is called as

a)

Upward

b)

Horizontal

c)

Downward

d)

Diagonal

12.

What is considered as the main line of operational communication?

a)

a. Formal channel

b)

b. Informal channel

13.

……………is the right of the manger to give orders and get obeyed.

a)

authority

b)

span

c)

responsibility

d)

command

14.

Faulty expression is considered as which type of barrier?

a)

Semantic/language

b)

Organisational

c)

Others

d)

Individual

15.

When words and symbols have different meanings for different people that lead to a misunderstanding , we consider it as ……………..barrier

a)

Individual

b)

Other

c)

Semantic/language

d)

Organisational

16.

The communication is considered effective under which situation?

a)

when at least Two persons are involved.

b)

When the desired action is achieved

c)

When there is no disturbance

d)

When there is no barrier

17.

Company’spolicy statements are an example of which type of communication?

a)

inward/internal

b)

outward/external

c)

upward

d)

downward

18.

………………………. is highly centralized type of communication network.

a)

circle

b)

chain

c)

star

d)

wheel

19.

This communication network is a must when teamwork is involved.

a)

star

b)

chain

c)

circle

d)

wheel

20.

What is referred as willful distortion of information.

a)

stereotyping

b)

halo effect

c)

absence of communication

d)

filtering

21.

Providing correct feedback to the employees is possible in which type of organization?

a)

Formal organization

b)

informal organization

22.

Breaking down of activities into specialized groups to simplify the task of managers is defined as….....

a)

Organizing

b)

departmentalization

c)

grapevine

d)

chain of command

23.

A report prepared by the subordinate is an example of which type of communication?

a)

Internal

b)

external

c)

upward

d)

downward

24.

In which network,Each person communicates with only the person directly above or below

a)

wheel

b)

star

c)

chain

d)

circle

25.

Making a generalized opinion about a class of people or events due to a given culture is called as

a)

Halo effect

b)

stereotyping

c)

filtering

d)

fear of critique

26.

What is the term used for the formal arrangement of jobs within an organization?

a)

orgaization

b)

organization development

c)

organizational design

d)

organizational structure

27.

New ideas, suggestions, opinions may come out as people can express their feelings without fear.

through which communication form.

a)

formal communication

b)

informal communication

28.

In which channel there is less possibility of any misunderstanding and can be used as reference in future.

a)

formal

b)

informal

29.

Which organizational structure has low departmentalization and wide spans of control

a)

line

b)

line and staff

c)

project

d)

matrix

30.

Your name and register number

4 lines
31.

When the formal channels fail or do not work properly and some over-smart people spread rumors, false and irresponsible statement or half-truths in all the directions.

a)

True

b)

False

32.

Grapevine is a type of formal communication.

a)

True

b)

False

33.

There are three types of Grapevine Communication.

a)

True

b)

False

34.

Every person in the grapevine becomes the causative factor for starting another wheel.

a)

True

b)

False

35.

Gossip is a form of formal communication.

a)

True

b)

False

36.

The effects of Grapevine Communication to human beings are always desirable.

a)

True

b)

False

37.

Grapevine is an organized and an official channel of communication in an organization.

a)

True

b)

False

38.

In this type of grapevine, one person is predominant.

a)

The Chain

b)

The Wheel

c)

Free Flow

d)

The Cluster

39.

This type of Grapevine has several groups of people linked together by a cluster of communication.

a)

The Chain

b)

Free Flow

c)

Grapevine Communication

d)

The Cluster

40.

Letter writing is an important part of communication in Hospitality?

a)

Agree

b)

Disagree

c)

Strongly Agree

d)

Strongly Disagree

41.

The telephonic conversation helps to establish relations with the guests.

a)

True

b)

False

c)

Maybe

d)

Never

42.

Front Office personals should be good communicators?

a)

Yes

b)

No

c)

Not necessary

d)

Never

43.

A conversation between the teacher and student should be formal?

a)

Agree

b)

Disagree

c)

I don't know

44.

Letters can be formal or informal?

a)

True

b)

False

c)

None of the above

45.

Hey Sir! is the correct way to write a business letter?

a)

Yes

b)

No

c)

Maybe

46.

Discussions are very important for a business to run smoothly?

a)

Yes

b)

No

c)

Maybe

47.

We must pick up the phone within three rings.

a)

Yes

b)

No

c)

Maybe

d)

Never

48.

Face to face conversation is talking over the phone to a person?

a)

True

b)

False

c)

Both true and false

d)

None of the above

49.

Do not eat and chew anything while talking over the phone?

a)

False

b)

Maybe

c)

Not always

d)

True

50.

Do you think the communication taught in Unit 1 and 2 will help you in future?

a)

Yes

b)

No

c)

Maybe

d)

Never

51.

I (a)   my communication class.(like/dislike)

52.

Everything taught till now is clear to me?

a)

Yes

b)

No

c)

Not everything

53.

Which one is NOT part Communication Components?

a)

Stimulus, Filter, Message, Medium

b)

Stimulus, Filter, Message, Destination

c)

Stimulus, Filter, Message, Noise

d)

Stimulus, Message, Medium, Destination

54.

What is the definition of Noise?

a)

Barriers to communication

b)

Third party in communication

c)

Formal relationship in communcation

d)

Informal relationship in communication

55.

Which one are type of communication?

a)

Verbal, Oral, Informal

b)

Verbal, Oral, Formal

c)

Verbal, Formal, Informal

d)

Verbal, Oral, Written

56.

"Dave receives a memorandum from the head of R&D", is defined as communication component of?

a)

Stimulus

b)

Filter

c)

Message

d)

Medium

e)

Destination

57.

"Dave decides to use WhatsApp call to contact Marc, he wants to share the memorandum he get from the head of R&D", is defined as communication component of?

a)

Stimulus

b)

Filter

c)

Message

d)

Medium

e)

Destination

58.

Poor communication results in

(a)  

59.

What is communication?

a)

Two people talking

b)

Asking questions

c)

Expressing information that is clearly understood

d)

Expressing information that is not clearly understood

60.

It is the sharing of information between different individuals. It includes the sharing of ideas, concepts, imaginations, behaviors and written content.

a)

Language

b)

Communication

c)

Language Learning

61.

Communication may then be classified according to?

a)

Verbal, non-verbal and Visual

b)

Formal, Informal and Neutral

c)

Mode, Context, and Purpose and Style.

62.

It is the use of words to share information with other people. It can therefore include both spoken and written communication.

a)

Non-Verbal Communication

b)

Verbal Communication

c)

Visual Communication

63.

It involves personal and ordinary conversations with friends, family members, or acquaintances about anything under the sun.

a)

Informal Communication

b)

Organizational Communication

c)

Extended Communication

64.

What are the two types of Organizational Communication?

a)

Interpersonal and Intrapersonal

b)

Verbal and Non-Verbal

c)

Formal and Informal

65.

Type of communication where it means talking to oneself.

a)

Interpersonal

b)

Intrapersonal

c)

Extended

66.

It is the transmission of messages or signals such as eye contact and gestures.

a)

Extended

b)

Non-Verbal

c)

Intrapersonal

67.

Type of Non-Verbal Communication means personal space.

a)

Eye gaze

b)

Proxemics

c)

Paralanguage

68.

Type of communication that uses visuals to convey information and/or messages. Ex. signs, symbols, imagery, maps, graphs, charts, diagrams.

a)

Extended

b)

Non-Verbal

c)

Visual

69.

It is a type of communication which is verbal and nonverbal interaction between people from different cultural backgrounds.

a)

Intercultural

b)

Informal

c)

Organizational

70.

Which of the following elements of communication refers to the medium or the means, such as personal or non-personal, verbal or nonverbal, in which the encoded message is conveyed?

a)

Channel

b)

Context

c)

Message

d)

Receiver

71.

Which of the following elements of communication refers to the information or ideas conveyed by the speaker?

a)

Channel

b)

Context

c)

Message

d)

Receiver

72.

Which of the following elements of communication refers to the recipient of the message, or someone who decodes the message?

a)

Channel

b)

Context

c)

Message

d)

Receiver

73.

Which of the following elements of communication refers to the environment where communication takes place?

a)

Channel

b)

Context

c)

Message

d)

Receiver

74.

Which of the following elements of communication refers to the source of information or message?

a)

Barrier

b)

Context

c)

Feedback

d)

Speaker

75.

Which of the following elements of communication refers to the factors that affect the flow of communication?

a)

Barrier

b)

Context

c)

Feedback

d)

Speaker

76.

Which model is known as the mother of all communication and depicts communication as linear or one-way process?

a)

Inventive model

b)

Shannon-Weaver model

c)

Schramm model

d)

Transaction model

77.

Which barrier is characterized by a set of vocabulary in a certain field?

a)

Emotional barrier

b)

Specialized field of expertise

c)

Jargon

d)

Physical noise

78.

John asks his classmates to join the tournament of an online game. This is an example of:

a)

Building relationship

b)

Transactions/Exchanges

c)

Sustaining relationship

d)

Initiating relationship

79.

Marc told his Mom and Dad about spending his Christmas in the Philippines through skype. This is an example of:

a)

Building relationship

b)

Transactions/Exchanges

c)

Sustaining relationship

d)

Initiating relationship

80.

Communication functions for regulation to maintain peace, order and harmony.

a)

Emotional expression

b)

Control

c)

Social interaction

d)

Motivation

81.

Select the correct examples of psychological / emotional barrier.

a)

hunger

b)

loud music

c)

stage fright

d)

stereotyping

e)

carelessness

82.

Select the correct examples of semantic/ language barrier

a)

faulty syntactic structure

b)

very cold conference room

c)

use of jargon

d)

frustration

e)

wrong choice of words

83.

Stares, smiles, tone of voice, movements, manners of walking, appearance, style of attire, attitude towards punctuality and space, personality and the like are examples of:

a)

Verbal

b)

Barrier

c)

Feedback

d)

Nonverbal

84.

The features of effective communication or the 7 C's are:

a)

Completeness ; Conciseness

b)

Clearness; Concreteness

c)

Company ; Carelessness

d)

Consideration

e)

Courtesy ; Correctness

85.

The features of effective communication or the 7 C's are:

a)

Completeness ; Conciseness

b)

Clearness; Concreteness

c)

Company ; Carelessness

d)

Consideration

e)

Courtesy ; Correctness

86.

The grapevine is the most sensitive and sensational channel of communication.

a)

True

b)

False

87.

What is active listening?

a)

An individual who receives and decodes a message.

b)

When a receiver (listener) provides full attention to the sender (speaker) without distraction.

c)

Identifying how to send a message

d)

How a receiver interprets a message

88.

What is communication?

a)

A formal record of events

b)

The process of using words to send a message

c)

Using body language to send a message

d)

The process of a sender transmitting a message to a receiver with the purpose of creating mutual understanding

89.

In communication, what does decoding refer to?

a)

How the receiver interprets a message

b)

Identifying a message and determining how it will be sent

c)

Written communication sent within an organization

d)

The process of using words to send a message

90.

Communication that occurs through formal lines of authority

a)

Business memos

b)

Formal communication

c)

Informal communication

d)

Gossip

91.

An informal network where employees discuss workplace issues of importance

a)

Gossip

b)

Grapevine

c)

Documentation

d)

Communication

92.

Communication that occurs among individuals without regard to formal lines of authority.

a)

Informal communication

b)

Formal communication

c)

Proxemics

d)

Slang

93.

The act of hearing attentively

a)

Slang

b)

verbal communication

c)

listening

d)

nonverbal communication

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