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WorksheetsWorkplace Readiness Skills 9-16
Total questions: 21
Worksheet time: 16mins
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
Follow the established customer service policy
Find a coworker of another ethnicity who can help
Send the caller to your supervisor
Tell the customer you cannot understand him and ask him to visit the store
The sometimes predictable fluctuations in economic activity of on company, such as employment and productions are referred to as:
Microeconomics
The business cylce
The law of demand
The law of supply
What is the result of a large supply but a low demand for a particular product?
an increase in price
surplus
an increate in competition
a monopoly
When applying for a job that as specific job requirements, you should clarify, emphasize and elaborate on your ability to perform those tasks in your
resume
cover letter
references
bibliography
A benefit to preparing and taking your own lunch to work is:
it cuts down on time needed for a lunch break
it is good for the environment
it provides the opportunity to eat healthier
it promotes workplace morale and culture
An employer responds positively to Alice's application by calling and asking her to review in person. Her parent can help her most by
assuring Alice that she will do great on the interview
Writing a strong reference letter to her potential employer
purchasing a new ball gown for the interview
asking her mock questions and giving feedback
The goals of professional networking are to develop
and present a job sales pitch to an interviewer
connections and advisors based on mutual needs/interest and trust
a resume and send it out with a business card
a resume and post it on social networking sites
Which question could violate laws aimed at achieving equal employment opportunities?
What is your address?
What are your job skills?
What is your job history?
What is your religion?
When writing resumes, why do employers prefer professional references over personal ones?
It is illegal to provide personal references
Professional references tend to be more intelligent
Professional references are biased
Personal references can be biased
Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values
career education
continuous learning
dual enrollment
certified life experiences
Many industry groups have professional associations related to the work they perform. What opportunities do these organizations offer individuals learning?
Travel and reunions
Conferences and friendships
Education and networking
Resume enhancement
Which skill is used when improving professional skills to stay up to date in one's career field?
Time management
Critical thinking
Continuous learning
workplace safety
Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to work at the clinic. Why does she have this expectation?
The employer is required by law to make such investments
The employer has an interest in expanding her skill set
She likes to explore options so she might move on to something else
She enjoys learning but does not want to pay for it herself
During her job applicant interview, Susie was asked if she would be willing to occasionally attend out of town and overnight training sessions. Typically the reason for this question is to discover:
whether she would work overtime hours
her desire and ambition to move up to management
whether she is willing to sacrifice her values
her commitment to professional growth
One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for
changes in lifestyles
boredom and burnout
life after retirement
changes in the workplace
The MAIN reason that businesses try to increase recycling programs is because they want
to provide extra jobs
to keep work areas clean
to increase savings by reducing waste
to make the company more acceptable
Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation. What should Colleen do?
Review Laura's part and make the presentation
Ask Laura's supervisor to cover her part
Reschedule the presentation with the client
cancel the presentation with the client
Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:
use his new process to stand out from his peers
drop his idea and use the company's process
encourage coworkers to use his idea
share his idea with management before using it
Which is true about beliefs versus facts?
Beliefs are personal truths but unproven
Beliefs are used to make scientific decisions
Beliefs are evidence based
Beliefs have no place in making purchase decisions
Software intended for damage or disable other computer systems is:
malware
firewall
subscriber line
Wi-Fi
Which of the following is the BEST description of SPAM?
an application for smart phones
an unsolicited email message or advertisement
an unsecured URL address
a secure protocol application for websites
