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Troubleshooting

Total questions: 16

Worksheet time: 11mins

Name
Class
Date
1.
What is most likely wrong with the monitor if you have done all of the troubleshooting steps?
a)
the monitor cord is broken
b)
the computer is broken
c)
the monitor needs to be replaced
2.
What type of monitors do we have in our classroom?
a)
LCD
b)
CRT
c)
ARP
3.

what is troubleshooting?

a)

It is a problem solving applied to repair failed process

b)

It is a fight between 2 computers

c)

It means..trouble ปัญหา, shoooting การยิง

4.

when your computer doesn't work, you must

a)

break your computer

b)

check the cable connections

c)

call the doctor

5.

when your computer doesn't work, you must

a)

call your parents

b)

ask google how to fix your computer

c)

check your power cable

6.

what will you do if you see this image on your computer?

a)

close some programs

b)

clear unwanted files for the disk

c)

all of the above

7.

what is NOT a solution fix this computer problem if your computer has black screen?

a)

press the power monitor

b)

wait for the computer to turn white

c)

move the mouse to reactivate the monitor

8.

this picture means?

a)

the computer does not give out a sound

b)

the sound is to loud

c)

do talking in the classroom

9.

What is a low battery (LB)?

a)

The cover of the sensor is removed or misaligned

b)

A door/window shows open when it's actually closed

c)

The panel can't communicate with the sensor

d)

Voltage on the battery has dropped to a point where it is about to be too low for function

10.
What are some general tips to keep in mind about trouble shooting computer problems?
a)
Write down your steps, take notes about error messages, always check the cables, restart the computer
b)
Try lots of things and shutdown the computer
c)
Ask a parent for help, ask teacher for help, ask friend for help
d)
Unplug your computer and plug it back in just to check the power source
11.
Choose one solution for the following problem: Power button will not start computer.
a)
Check the central processing unit (CPU) to see if it is working properly
b)
Check the power cord to confirm that it is plugged securely into the back of the computer case and the power outlet
c)
Check your internet access to see if you are connected to the internet
d)
Check to see if you have an Ethernet cable connection 
12.
Choose one solution for the following problem: an application is running SLOWLY.
a)
Restart the computer
b)
Try to access the application from the internet instead
c)
Close and re-open the application
d)
Just forget it and work in another application
13.
Choose one solution for the following problem: an application is FROZEN.
a)
Close the application
b)
Hit Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager.
c)
Hit the backspace key on your keyboard
d)
Hit Esc on your keyboard to get out of the application
14.
Choose one solution for the following problem: the computer is FROZEN.
a)
Press and hold the Power button for 5-10 seconds to force the computer to shut down.
b)
Close all applications and restart
c)
Unplug all plugs on the computer and plug them back in
d)
Hold down the monitor power button until the computer shuts down.
15.

You type in a web address and the page will not load. What should you do?

a)

Never use the computer again

b)

Check the internet connection

c)

Yell and Scream

d)

Keep clicking reload

16.

Your computer suddenly shuts off. What is the first thing you should check?

a)

If the device is charged

b)

If you changed the background color to black

c)

If someone hacked your computer

d)

If aliens turned it off