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WorksheetsConversational English for FB Service
Total questions: 22
Worksheet time: 22mins
There are 2 kinds of number in English as below :
(a)
"It's a quarter to two" :
(a)
Below is the sample of Cardinal Number :
1st, 2nd, 3rd, 4th
1, 2nd, 3rd, 4
1st, 2, 3, 4
1, 2, 3, 4
"It's a quarter to ten" :
(a)
What is the first procedure standard of receiving calls ? (Answer is more than 1)
Bid farewell
Responsible and pick up the phone as soon as possible
Offering assistance to the guest
Greet courtesy with warm welcome
With maximum of 3 rings
What is essential part of making reservation ?
Time
Pre Payment
Venue
Name
What is the first step for providing services at restaurant & bar ?
Checking their reservation
Offering assistance
Greet & welcoming guest
Assign guest table
How to express offering assistance with hospitality manner ? (Answer is more than 1)
How may i assist you ?
What do you want ?
You want help ?
Do you want to get help ?
How may i be of your assistance?
Which are not part of the core procedures to handling guest complaint ?
Offer the apologize
Explore the guest concern
Report guest complain to superior
Always give a reason for every complaint
The first procedure of taking table reservations in restaurant is ? (Answer is more than 1)
Checking available table
Collecting customer information
Greeting
Repeating information
Welcoming
Can I get my …… please . I just want to check the amount
(a)
X : No it’s included in the price of the room
Do I have to pay for breakfast ?
Where is my key ?
Do I have to pay for the room at check in ?
What time is breakfast served ?
X : Yes you have to press “9” on your phone
Where can I exchange money ?
What time does the restaurant open ?
How do I check my messages ?
Is this service free ?
The home-made sausages come with ……….. potatoes and peas
House
Mashed
Scrambled
Steamed
Would you like ……………. Water, Madam ?
Tap or glass
Sparkling or still
House or bottle
Mineral or vitamin
X: There is a bank that’s right outside the hotel to the right
Is breakfast included in the price ?
What time is breakfast served ?
How do I check my messages ?
Where can I exchange money?
…………… Fish with garlic and ginger served with fresh vegetable and potatoes
Steamed
Roast
Scrambled
Hard-boiled
We’ll have a ……… salad for dessert
Fruit
Green
Tasty
Sweet
X : Between 7:00 AM and 10:00 AM
Where is breakfast served ?
Is breakfast included in the price ?
What types of breakfast you served ?
What time is breakfast served ?
The Core procedure to handle a complaint :
Listen The Guest
Offer The Apologize
Explore The Guest Concern
Report Guest Complain To Superior
Deliver Service Recovery
What time is it?
(a)
Reservation can be taken from some media as below, except :
Phone
In person
Magazine
