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WorksheetsProf. Communications Review
Total questions: 20
Worksheet time: 20mins
Problems that can happen when we communicate are defined as:
Information overload
Personal problems
Communication barriers
Emotions
Gestures are part of:
Facial expressions
Physical appearance
Spatial behavior
Non-verbal communication
Encode is what the _______ does with the message.
Sender
Receiver
Media
Feedback
Use of criticism, humiliation, and domination is a feature of:
Assertive communication
Aggressive communication
Passive communication
The ideal communication needs to be:
Assertive
Passive
Aggressive
The effective communication criteria implies: (select all that applies)
Active Listening
Clear message
Cultural noise
Eye Contact
Feedback
The three different types of communications are:
Non-verbal, listening and professional communications
Reading, writing and understanding communications
Verbal, non-verbal and written communications
What part of the communication process is in the {}?
{Frank} listens intently and seems to understand Sam’s speech about the Civil War.
Receiver
Sender
Message
Feedback
What part of the communication process is in the {}?
Juan tells Bob {about the football game} he watched on TV last night.
Message
Sender
Message Channel
Feedback Channel
Effective communication is (select two answers)
Knowing how to be an expert communicator
Understanding emotion and intentions behind the info
Requires to be a good listener and make others feel heard
Both B and C
Communication is...
a tower that sends out cellphone signals
the process of sending and receiving information.
the community in which we live.
The ability to listen is just as important as the ability to express yourself.
True
False
Based on the body language (in the picture), what's happening?
The girl is angry with the person taking her picture.
The girl is shy or ashamed.
The girl is confused.
This can distort your ability to effectively communicate with others. Also referred to as communication barriers.
Language
Culture
Age
All of the above
When a person states his/her position in a firm but positive manner is
Aggressive
Assertive
Passive
Communication involves the following elements:
sender
message
receiver
feedback
all the above
Which of the following are examples of poor listening skills: (choose all that apply)
looking at the floor while someone is speaking to you
texting on your phone
making eye contact
Tone, volume, speed, vocabulary, language and grammar are characteristics of:
Verbal communication
Non-verbal communication
Scenario: You ask a co-worker if they can help you with a client, they cross their arms and roll their eyes but do not say anything. Have they communicated?
No, at this stage it is one-way communication
No, when they answer you they will have communicated back, completing two-way communication
Yes, they have used non-verbal communication
Sort of, you won’t really know until they answer though
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
