WorksheetsPayment and Payment arrangement
Total questions: 12
Worksheet time: 7mins
How is the payment support fee for making a payment over the phone?
$0
$8
$10
$12
How much the process fee for payment using the App or Online?
$0
$8
$10
$12
How much is the payment support fee for making a payment arrangement thru customer care?
$0
$10
$12
$100
Can the Authorized user who is able to verify the account is able to Create a payment arrangement?
Yes
No
Secret
Can we waive the payment support fee for payment on the same call is customer will do a payment and payment arrangement?
No, Because its a valid charge if we process it over the phone
Yes, Because its a one time courtesy an i can do adjustment
No, Because It will impact my Credit and Adjustment
Yes, Since this will change customer multiple times so we need to take care the one payment support fee
How many installment can do for payment arrangement?
1 installment
1 or 2 installment
2 or more installment
How many days past due is eligible for payment arrnagement?
30 days and below
30 days and more
60 days and below
60 days or more
How many days past due is eligible for Hardship Payment Program?
30 days and below
30 days and more
60 days and below
60 days and more
How can we waive a payment support fee?
By clinking the Waive button
By applying credit in the account
By asking coach to waive it
Can we delete a payment arrangement?
Yes, because expert capabilities are great
No, because its against the policy
Yes, it can delete by coach however depending on customer scenario
What are the eligibility Requirements for Hardship payment program?
At least 6 months of tenure
After the required minimum payment has posted do not set an HPP for less than $300 or more than $1,800
The account should not have existing payment arrangement
At least 60 days past due delinquent, before taking the down payment. Secure the HPP first then take the payment in case the balance drops below 60 days past due
Before the required minimum payment has posted do not set an HPP for less than $500 or more than $2,000
If we delete a payment arrangement, can we create an new payment arrangement if the account is past due for more than 30 days?
Yes, since we already delete payment arrangement we can create a new one
No, because the account is past due for more than 30 days
Yes, because coach can create it
